Sales Support Engineer (Shah Alam)

TCIM; Selangor; On-site; MYR 45,000 - 75,000; Full time

Job summary

Jora Malaysia is seeking a proactive Sales Support Engineer to provide technical and operational support to our sales team, ensuring seamless project execution and an exceptional customer experience.

You will collaborate with principals, customers, and internal teams, prepare technical proposals and demonstrations, assist in planning, and help drive continuous improvement across projects.

Qualifications

• Diploma or degree in Engineering, Business, Marketing, or related field.
• Fresh graduates are encouraged to apply; experience is a plus.

Responsibilities

• Provide technical support to the sales team and customers.
• Understand customer requirements and propose suitable solutions.

Skills

Communication skills

Problem-solving

Presentation

Teamwork

Education

Diploma or degree

Professional certificate

Tools

Microsoft Office

Excel

PowerPoint

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you passionate about technical solutions and customer engagement? We are looking for a proactive and customer-focused Sales Support Engineer to provide technical and operational support to our sales team, ensuring seamless project execution and an exceptional customer experience.

You will play a key role in supporting business growth by delivering technical expertise, managing customer requirements, coordinating with internal teams, and contributing to continuous improvement initiatives.

Your Responsibilities

• Provide technical support and product recommendations to the sales team and customers.

• Understand customer requirements and propose suitable solutions to meet their operational needs.

• Prepare technical proposals, presentations, reports, and documentation to support sales activities.

• Coordinate with principals, vendors, and internal stakeholders to ensure successful project implementation and customer satisfaction.

• Respond to customer inquiries promptly and maintain strong customer relationships through effective communication.

• Assist in project planning, scheduling, and resource coordination to ensure timely delivery and execution.

• Analyze operational and technical issues, identify root causes, and recommend effective solutions.

• Conduct site visits, product demonstrations, and technical presentations when required.

• Support the introduction of new products and services, including product training and customer onboarding activities.

• Monitor project progress and provide regular updates to customers and management.

• Participate in continuous improvement initiatives to enhance operational efficiency and service quality.

• Ensure compliance with company policies, safety requirements, and industry standards.

Requirements

• Diploma, Degree, Professional Certificate (SKM), or equivalent qualification in Engineering, Business, Marketing, or a related field.

• Fresh graduates are encouraged to apply. Candidates with relevant working experience will have an added advantage.

• Knowledge of industrial equipment, material handling equipment, machinery, automation, or related industries will be an advantage.

• Strong communication, presentation, and problem-solving skills.

• Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.

• Customer-oriented with strong interpersonal and relationship-building skills.

• Self-motivated, proactive, and willing to learn.

• Able to work independently and collaboratively in a team environment.

• Valid driving licence and own transportation.

• Willing to travel when required.

Why Join Us?

Comprehensive Training & Development – Gain hands-on experience and exposure to industry-leading products and solutions.

Career Growth Opportunities – Build your career through continuous learning and professional development.

Diverse & Challenging Projects – Work on a wide range of customer applications and technical solutions.

Supportive Team Environment – Collaborate with experienced professionals in a culture that values teamwork and innovation.

Exposure to Industry Leaders – Work closely with renowned principals, customers, and industry experts.