Sales Support cum Customer Care Representative

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd; Putrajaya; On-site; MYR 36,000 - 51,000; Full time

Job summary

The Supreme HR Advisory Sdn Bhd is hiring a Sales Support cum Customer Care Representative to oversee the customer support department and establish standard operating procedures for delivering excellent service.

You will handle customer inquiries, prepare quotations and sales documents, assist with order processing, and coordinate with logistics to ensure on‑time delivery. Strong communication, detail orientation and a customer‑centric attitude are essential.

Qualifications

• Bachelor degree or diploma in Economics, Business Studies/Administration/Management, Commerce or equivalent.
• 1 year of working experience in a related field.

Responsibilities

• Oversee the customer support department’s day‑to‑day functions and establish standards/protocols to promote customer satisfaction.
• Handle incoming calls and customer inquiries with excellent and timely responses.
• Prepare quotations, confirmations, delivery orders, invoices and other documents for internal sales support.
• Assist with sales order processing and track delivery status and collections.
• Coordinate with logistics to ensure on‑time delivery and provide customers with order status updates.
• Process sales data, progress reports and other sales records.
• Communicate with customers via official emails regarding documentation submission and status updates.
• Prepare shipping documents as required and maintain documentation records.

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Education

Diploma or degree

Job description

Sales Support cum Customer Care Representative

5 days' work week

Nice working environment

Opportunities for Career Growth

Company Overview:

Our client is in industrial supplies sector with more than 20 sales offices all over Malaysia.

Job Description:

Responsible of oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction.

Key Responsibilities:

Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers

Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents

Assist sales order processing and follow up on delivery status of orders and track on collection

Co-ordinate with logistics department to ensure on-time delivery to customer

Liaise with customers to provide update order status

Process sales data, sales progress reports and other sales related records and reports

Communicate with customer via official emails regarding documentation submission, documentation status monitoring, customer approval status monitoring.

Coordinate with customers and prepare shipping documents as required.

Maintain files of all documentation and records (physical and digital) required for individual jobs.

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Business Studies/Administration/Management, Commerce or equivalent.

At least 1 year(s) of working experience in the related field is required for this position.

Preferably Junior Executives specializing in Customer Service or equivalent.

Customer orientated and ability to adapt/respond to different types of characters.

Detailed oriented and passionate towards serving others with great enthusiasm.

Excellent verbal and written communication skills.