Sales Support

Sinotron; Kulai; On-site; MYR 36,000 - 54,000; Full time

Job summary

Sinotron in Kulai, Malaysia, is seeking a Sales and Administrative Support professional to back the Sales department for local and overseas markets. You will handle daily sales administration, customer service, and assist with Import/Export processes in a B2B trading setup.

Responsibilities include processing orders, coordinating shipping, maintaining sales data, supporting forecast exercises, and providing ad-hoc administrative support as needed.

Qualifications

• SPM or equivalent qualification required.
• Strong communication in English and Bahasa Malaysia.
• Ability to manage territory and accounts efficiently.
• Self-motivated with proactive work attitude.

Responsibilities

• Support sales team on daily administration.
• Process sales orders and coordinate payments with clients.
• Update and monitor daily sales data for forecasting.
• Coordinate shipping schedules and document preparation.
• Troubleshoot client orders and account statuses.
• Follow up with clients via phone for administrative matters.
• Assist in general administration and ad-hoc duties.

Skills

Sales coordination

Customer service

Communication skills

English proficiency

Bahasa Malaysia proficiency

Negotiation

Initiative / self-motivated

Time management

Education

SPM or equivalent

Tools

MS Office Suite

Job description

Provide sales and administrative support to Sales department (for Malaysia & Overseas sales) in managing the daily sales operational activities, covering full spectrum of sales administration, customer service, Import and Export management, sales and marketing support to sales team in a B2B trading environment.

Main Responsibilities

• Support sales team on daily administration
• Process sales order and follow up payment with clients
• Update and monitor daily the Sales data system to support the Sales team forecast exercises.
• Coordination, monitor and troubleshooting assistance for client’s order, account statuses and other relevant problems.
• Coordination of shipping schedule.
• Preparation of shipping documents (commercial invoice, packing list etc.).
• Follow up with clients on the phone for administrative purposes.
• Assist in general administration duties and Ad-hoc duties assigned by superior.

Requirements

• Minimum SPM, Professional Certificate or equivalent
• Self-motivated and initiative individuals.
• Possess strong negotiation and selling skills.
• Must be able to manage a given set of territory and accounts.
• Knowledge in office supplies or office automation would be an advantage.
• Strong communication skills, both in English and Bahasa Malaysia.