Sales Assistant

SFP Technology; Seberang Perai; On-site; MYR 22,000 - 32,000; Full time

Job summary

Jora Malaysia is seeking a diligent Sales Support Assistant to provide service to existing clients and assist the Sales Executive in developing new business opportunities in Malaysia. You will handle drawings submission, order processing, and maintain accurate records across systems.

You will also liaise with planning and production to ensure orders meet customer requirements. Ideal candidates are detail-oriented, able to maintain confidentiality, and comfortable working with ISO 9001

Qualifications

• Provide sales support and service to existing clients.
• Assist in maintaining accurate and complete information for orders and drawings.
• Promote company's products and services to customers.

Responsibilities

• Provide sales support and service to the Company's existing clients.
• Create and maintain good business relationships with clients.
• Assist the Sales Executive to develop grounds for new business/orders from customers.
• Submit drawings and plans, ensure information is accurate and complete.
• Liaise with Sales Executive for temporary PO issues, samples or F.O.C items.
• Maintain an organized filing system.
• Attend to walk-in customers and process confirmed orders by fax or email daily.
• Promote Company's products and services and maintain sales orders in the system.
• Liaise with Planning for work order status and update reference systems.
• Follow up on outstanding orders and update the sales person on status.
• Record material receipts and ensure compliance with sales tax rules.
• Address customer feedback and requests and implement change forms as needed.
• Coordinate with production to meet customer requirements in a timely manner.

Skills

Sales support

Client relationship

Communication

Documentation

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• To provide sales support and service to the Company's existing clients.
• To create good business relationship with the clients
• To assist the Sales Executive to develop grounds for the new business/orders from customers in relation to the Company's business
• To be responsible for submission of drawings, plans and ensures information is accurate and complete.
• To liaise with the Sales Executive for temporary PO issue, sample or F.O.C, internal use item requested and to ensure all application are approved by Managing Director.
• To maintain a good filing system
• To attend to walk-in customer, confirmed purchase order received by fax or email daily.
• To provide information and promote Company's products and services.
• To maintain all sales order by input to the system
• To liaise with Planning department for work order status.
• To update job number reference system.
• To follow up outstanding order and advise sales person on the status.
• To take note on material received from customers and ensure that it comply with sales tax rules.
• To attend to customer's feedback and requests.
• To raise "Rework Form" and get approval from Managing Director
• To liaise with production department to ensure the customer's requirements are met in a timely manner.
• To do customers' satisfaction survey at least once a year.
• To implement and control a proper internal control system which comply to the Company's policies
• To be responsible to keep all the Company's information confidential and to refrain from discussing the Company's strategies and goals with any clients/outsider
• To ensure all paper work are according to the instructions or work order registered in the ISO 9001 procedures and input into the system.