Sales Service Engineer

Agensi Pekerjaan EPS Consultants Sdn Bhd; Shah Alam; On-site; MYR 56,000 - 100,000; Full time

Job summary

Agensi Pekerjaan EPS Consultants Sdn Bhd based in Shah Alam offers a role as a Sales and Service Engineer responsible for overseeing orders, driving sales growth, and maintaining strong customer relationships within the central region. The role emphasizes end-to-end sales execution, invoicing accuracy, and market intelligence to enhance competitive offerings.

With the base in Shah Alam, you will engage in quotations, tenders, and CRM-driven analysis while coordinating with project teams to

Responsibilities

• Monitor and follow up with on-going orders to ensure prompt and accurate delivery of goods to customers based on customers' requirements and specifications.
• Execute the end-to-end sales process, from identifying potential customers to developing relationships and delivering customized commercial packages that meet customer needs, ensuring achievement of sales targets and contribution to revenue growth.
• Establish and maintain long-term customer satisfaction by way of periodic visits to customers to monitor performance of delivered products and services.
• Monitor the timely issue of invoices to customers and ensure that payments are collected and credited into company's bank account promptly to ensure healthy cash flow at all times.
• Stay informed of competitors’ offerings, pricing, and market trends to strategize and update our offering packages to better suit the market needs.
• Conduct market research, gather and analyze customer and sales data, and monitor market trends and product developments to maintain competitiveness and stay informed of emerging opportunities.
• Execute sales strategies and increase business opportunities and drive sales growth in the assigned product/region.
• Prepare quotations and tenders, negotiate terms and check all commercial terms of offer and order of acceptance so as to ensure compliance with Levels of Authority and other relevant DOA policies.
• Complete data and information in the Project Management database and/or Share Point to ensure project details are constantly updated and readily available for follow-up and viewing by all relevant parties involved in the project.
• Ensure accurate and timely completion of Project Specification Sheets (PSS) for each sales order to facilitate effective kick-off handover to Project Department.
• Actively use the Customer Relationship Management (CRM) tool in monitoring, analyzing and communicating monthly sales data in daily work to manage personal targets and contribute to product and service planning.
• Participate in marketing events such as seminars, trade shows, and telemarketing events (as and when required) and do sales presentations on products to support marketing efforts at targeted potential customers.

Job description

Based at Shah Alam office and covering central region area

Monitor and follow up with on-going orders to ensure prompt and accurate delivery of goods to customers based on customers' requirements and specifications.

Execute the end-to-end sales process, from identifying potential customers to developing relationships and delivering customized commercial packages that meet customer needs, ensuring achievement of sales targets and contribution to revenue growth.

Establish and maintain long-term customer satisfaction by way of periodic visits to customers to monitor performance of delivered products and services.

Monitor the timely issue of invoices to customers and ensure that payments are collected and credited into company's bank account promptly to ensure healthy cash flow at all times.

Stay informed of competitors’ offerings, pricing, and market trends to strategize and update our offering packages to better suit the market needs.

Conduct market research, gather and analyze customer and sales data, and monitor market trends and product developments to maintain competitiveness and stay informed of emerging opportunities.

Execute sales strategies and increase business opportunities and drive sales growth in the assigned product/region.

Prepare quotations and tenders, negotiate terms and check all commercial terms of offer and order of acceptance so as to ensure compliance with Levels of Authority and other relevant DOA policies.

Complete data and information in the Project Management database and/or Share Point to ensure project details are constantly updated and readily available for follow-up and viewing by all relevant parties involved in the project.

Ensure accurate and timely completion of Project Specification Sheets (PSS) for each sales order to facilitate effective kick-off handover to Project Department.

Actively use the Customer Relationship Management (CRM) tool in monitoring, analyzing and communicating monthly sales data in daily work to manage personal targets and contribute to product and service planning.

Participate in marketing events such as seminars, trade shows, and telemarketing events (as and when required) and do sales presentations on products to support marketing efforts at targeted potential customers.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Sales and Service Engineer?
• Which of the following types of qualifications do you have?