Sales & Retention Executive (Based in MY)

Dr Mark Leong Pte Ltd; Kuala Lumpur; Presencial; MYR 33.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission incentives

Descripción de la vacante

Dr Mark Leong Pte Ltd is seeking a Sales & Retention Executive based in Malaysia to maintain relationships with existing customers, drive subscription renewals, and upsell additional services. The role sits at the intersection of sales, customer service, and retention, with a focus on the existing customer base and subscriptions approaching expiry.

The role requires a Diploma or equivalent, at least 2 years in sales or retention, and strong communication and follow-up skills.

Formación

• Diploma or equivalent in Business, Marketing, Sales, or related field.
• Minimum 2 years in sales, customer service or retention.
• Excellent communication and people skills.
• Comfortable making calls and speaking with customers.
• Sales-driven with clear targets.
• Strong follow-up and organisational skills.
• Experience in subscription or membership sales is an advantage.

Responsabilidades

• Renew subscriptions and follow up with customers.
• Contact customers before expiry and promote subscriptions.
• Sell and promote subscriptions to existing customers.
• Handle cancellation requests and identify retention opportunities.
• Re-engage cancelled or inactive customers.
• Follow up via WhatsApp, phone and email.
• Recommend suitable products, memberships and services.
• Maintain relationships and build trust with existing customers.
• Record interactions and follow-ups; collaborate with Marketing/Sales on retention campaigns.
• Achieve monthly subscription and retention targets.

Conocimientos

Good communication

People skills

Cold-calling

Sales-driven

Target-oriented

Strong follow-up

Organisational skills

Independent work

Educación

Diploma or equivalent

Descripción del empleo

Sales & Retention Executive (Based in MY)

Sales & Retention Executive (Based in MY)

Base Salary (RM3,000 to RM 4,000) + Commission/ Incentive

At Dr Mark Leong Team, we are more than a weight loss company - we are a community united by one mission: to support people above 40 to become fitter, stronger, healthier, and more confident as they mature. We understand that losing weight after 40 is different. Changes in metabolism, hormones, muscle mass, lifestyle, and nutrition can make it increasingly difficult to achieve results using the same methods that worked when we were younger. That is why we focus on helping our community understand their body, nutrition, food choices, movement, and lifestyle - so that weight loss is not simply about seeing a smaller number on the weighing scale, but about building a stronger and healthier body for the years ahead. We believe people deserve clarity, not guesswork. Through education, practical nutrition strategies, community support, and technology, we help our members make better choices that can become part of their everyday lives. Most importantly, we believe transformation is easier when you do not have to do it alone. We are building a community where women can learn together, progress together, encourage one another, and celebrate every milestone - from losing weight and becoming fitter to gaining strength, confidence, and a better quality of life. As the Dr Mark Leong community continues to grow across Asia and beyond, we are looking for passionate, energetic, and mission-driven individuals to join our team and help us create meaningful transformation - one woman, one family, and one community at a time.

The Sales & Retention Executive is a customer-facing role responsible for maintaining relationships with existing customers and generating revenue through subscription renewals, upgrades, and additional purchases. The position sits at the intersection of sales, customer service, and customer retention.

The role focuses primarily on the existing customer base, rather than only acquiring new customers. This includes customers whose subscriptions are approaching expiry, customers considering cancellation, customers who have already cancelled, and inactive customers who may have potential to return.

The primary purpose of the role is to increase customer retention and recurring revenue while maintaining positive customer relationships.

Responsibilities

• Follow up with customers to renew their subscriptions.
• Contact customers before their subscription expires.
• Sell and promote subscriptions to existing customers.
• Handle cancellation requests and identify opportunities to retain customers.
• Re-engage customers who have cancelled or become inactive.
• Follow up with customers through WhatsApp, phone and email.
• Recommend suitable products, memberships and services based on customer needs.
• Build good relationships with existing customers.
• Follow up after purchases, events and campaigns.
• Record customer interactions and follow-up actions.
• Work with the Marketing and Sales teams on retention campaigns.
• Achieve monthly subscription and retention sales targets.

Requirements

• Education: Diploma or equivalent qualification in Business, Marketing, Sales, Customer Service, Communications, or a related field. Candidates with relevant sales, customer service, subscription, or retention experience may be considered in lieu of a formal qualification.
• Minimum 2 years - experience in sales, customer service or retention.
• Good communication and people skills.
• Comfortable making calls and speaking with customers.
• Confident in handling objections and cancellation requests.
• Sales-driven and target-oriented.
• Strong follow-up and organisational skills.
• Proactive and able to work independently.
• Experience in subscription or membership sales is an advantage.