Remote Customer Retention Specialist

Private Advertiser; Penang; A distancia; MYR 39.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Training program

Remote work after training

Career development

Recognition rewards

Supportive environment

Descripción de la vacante

Private Advertiser is seeking a Customer Retention Executive to build lasting relationships with customers and drive retention. The role involves follow-ups via multiple channels, reconnection with former customers, and providing accurate information on products and offers.

You will collaborate with cross-functional teams to improve service levels. The position requires Mandarin and English proficiency, remote work eligibility after training, and a 6-day workweek with salary RM3,500–RM5,000

Formación

• Previous experience in customer retention or customer service is preferred.
• Fresh graduates with strong communication skills are welcome to apply.
• Mandarin proficiency is required to communicate with Mandarin-speaking customers.

Responsabilidades

• Build and maintain positive relationships with existing customers.
• Conduct follow-ups through phone, WhatsApp, email, chat and other channels.
• Reconnect with previous customers to understand current needs.
• Provide accurate information about products, services and offers.
• Assist customers with general enquiries and account-related matters.
• Record interactions and outcomes in the CRM system.
• Escalate complex issues to the appropriate department when needed.
• Support engagement, satisfaction and service-improvement initiatives.
• Collaborate with Customer Service, Marketing and Account Management teams.
• Aim to achieve KPIs related to response rates, follow-ups and retention.

Conocimientos

Customer service

Communication

Relationship-building

Outbound follow-ups

English proficiency

Mandarin proficiency

Teamwork

CRM usage

Herramientas

CRM system

Descripción del empleo

Private Advertiser is seeking a Customer Retention Executive to build lasting relationships with customers and drive retention. The role involves follow-ups via multiple channels, reconnection with former customers, and providing accurate information on products and offers.

You will collaborate with cross-functional teams to improve service levels. The position requires Mandarin and English proficiency, remote work eligibility after training, and a 6-day workweek with salary RM3,500–RM5,000