Membership Retention & Revenue Specialist - Malaysia

Dr Mark Leong Pte Ltd; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Benefits offered by this job

Commission incentives

Job summary

Dr Mark Leong Pte Ltd is seeking a Sales & Retention Executive based in Malaysia to maintain relationships with existing customers, drive subscription renewals, and upsell additional services. The role sits at the intersection of sales, customer service, and retention, with a focus on the existing customer base and subscriptions approaching expiry.

The role requires a Diploma or equivalent, at least 2 years in sales or retention, and strong communication and follow-up skills.

Qualifications

• Diploma or equivalent in Business, Marketing, Sales, or related field.
• Minimum 2 years in sales, customer service or retention.
• Excellent communication and people skills.
• Comfortable making calls and speaking with customers.
• Sales-driven with clear targets.
• Strong follow-up and organisational skills.
• Experience in subscription or membership sales is an advantage.

Responsibilities

• Renew subscriptions and follow up with customers.
• Contact customers before expiry and promote subscriptions.
• Sell and promote subscriptions to existing customers.
• Handle cancellation requests and identify retention opportunities.
• Re-engage cancelled or inactive customers.
• Follow up via WhatsApp, phone and email.
• Recommend suitable products, memberships and services.
• Maintain relationships and build trust with existing customers.
• Record interactions and follow-ups; collaborate with Marketing/Sales on retention campaigns.
• Achieve monthly subscription and retention targets.

Skills

Good communication

People skills

Cold-calling

Sales-driven

Target-oriented

Strong follow-up

Organisational skills

Independent work

Education

Diploma or equivalent

Job description

Dr Mark Leong Pte Ltd is seeking a Sales & Retention Executive based in Malaysia to maintain relationships with existing customers, drive subscription renewals, and upsell additional services. The role sits at the intersection of sales, customer service, and retention, with a focus on the existing customer base and subscriptions approaching expiry.

The role requires a Diploma or equivalent, at least 2 years in sales or retention, and strong communication and follow-up skills.