Sales Representative- CRM

Novartis AG; Selangor; On-site; MYR 56,000 - 100,000; Full time

Job summary

Novartis AG in Selangor, Malaysia, is seeking a Sales Representative to drive pharmaceutical engagement and sales within the territory. You will combine scientific dialogue, data-driven planning, and omnichannel outreach to foster sustainable growth while upholding integrity and regulatory standards.

You will own territory plans, build strong relationships with healthcare professionals, and collaborate with cross-functional teams to deliver an integrated customer experience across face-to-face

Qualifications

• Pharmaceutical sales experience with a proven track record.

Responsibilities

• Own and execute territory and customer plans using segmentation and data-led call planning.
• Build trusted relationships with healthcare professionals through compliant product discussions grounded in approved clinical evidence.
• Deliver personalized journeys across face-to-face and digital channels using CRM tools.
• Identify actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Collaborate with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotions, and product launches where required.
• Maintain accurate and timely customer-visit documentation in line with Novartis policies and local regulations.

Skills

Commercial Excellence

Communication

Compliance Governance

Conflict Management

Cross-Functional Coordination

Cross-Functional Work

Customer Insights

Influencing Skills

Key Account Management

Negotiation

Professional Ethics

Sales Techniques

Technical Knowledge

Job description

Job Description Summary

Sales Representative - CRM
Location : Selangor
#LI-Onsite

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalized omnichannel engagement to deliver sustainable growth-always with integrity and in line with industry standards.

Job Description

Major accountabilities:

• Own and execute territory and customer plans using segmentation, value-based prioritization, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalized customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements:

• Pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in the private healthcare sector; dermatology experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Skills Desired

Commercial Excellence, Communication, Compliance Governance, Conflict Management, Cross-Functional Coordination, Cross-Functional Work, Customer Insights, Influencing Skills, Key Account Management, Negotiation, Professional Ethics, Sales Techniques, Technical Knowledge