Sales Representative - CRM

MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (197101000541); Penang; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Novartis Corporation (Malaysia) Sdn. Bhd. is seeking a Sales Representative in Penang Hybrid. You will drive customer engagement and sales, building trusted relationships with healthcare professionals and delivering value to patients while guiding sustainable growth.

The role requires a university degree in Life Sciences or related field, at least 1 year pharma experience, strong sales skills, and a compliance mindset to operate ethically across channels.

Qualifications

• University degree in Life Sciences, Pharmacy or Science related.
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities.
• Ability to communicate scientific and clinical information to healthcare professionals.
• Strong planning, prioritization, and territory management skills.
• Commitment to compliance, integrity, and delivering high-quality execution.

Responsibilities

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.
• Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, data insights, and multiple engagement channels.
• Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients.
• Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment in which they operate.
• Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans.
• Share customer insights with internal stakeholders to support the development of relevant product, indication, campaign, and engagement content.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.

Skills

Strong sales and customer engagement

Communicate scientific information

Planning and territory management

Compliance and integrity

Education

University degree in Life Sciences, Pharmacy or Science related

Job description

Job Description

Sales Representative, CRM Location : Penang #LI-Hybrid As a Sales Representative at Novartis, you will be a key driver of customer engagement and sales performance. Acting as the face of our customer experience approach, you will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner. This role is ideal for a commercially driven professional who is passionate about creating customer-centric experiences, using insights to shape engagement strategies, and collaborating across teams to address unmet needs in healthcare.

Major accountabilities

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.


• Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, available content, data insights, and multiple engagement channels.


• Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients.


• Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment in which they operate.


• Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans.


• Share customer insights with internal stakeholders to support the development of relevant product, indication, campaign, and engagement content.


• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs.

Requirements

• University degree in Life Sciences, Pharmacy or Science related


• Minimum 1 year of experience in the pharmaceutical or healthcare industry.


• Strong sales and customer engagement capabilities


• Ability to communicate scientific and clinical information effectively to healthcare professionals


• Strong planning, prioritization, and territory management skills


• Commitment to compliance, integrity, and delivering high-quality execution

Desired Skills

• Commercial Excellence


• Conflict Management


• Cross-functional Coordination


• Customer Insights


• Influencing Skills


• Key Account Management


• Professional Ethics

Company Values

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.

In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov.