Healthcare CRM & Engagement Sales Specialist

Novartis Corporation (M) Sdn Bhd; Penang; On-site; MYR 40,000 - 70,000; Full time

Job summary

Novartis Corporation (M) Sdn Bhd in Malaysia seeks a Sales Representative to drive growth through territory planning and customer engagement. You will tailor interactions for healthcare professionals using available data, content, and multiple channels.

You will aim to build trusted partnerships to improve patient outcomes and support product strategies. The role requires strong sales acumen, ability to communicate clinical information, and a commitment to compliant, high-quality execution

Qualifications

• University degree in Life Sciences, Pharmacy or Science related.
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities.
• Ability to communicate scientific and clinical information effectively to healthcare professionals.
• Strong planning, prioritization, and territory management skills.
• Commitment to compliance, integrity, and delivering high-quality execution.

Responsibilities

• Drive competitive sales growth through territory, account and customer engagement plans.
• Personalize engagement journeys for healthcare professionals using data insights and multichannel approaches.
• Build long-term partnerships with healthcare professionals to support better patient outcomes.
• Deliver memorable, customer-centric experiences by understanding customer needs and environment.
• Use data sources to prioritize, refine, and adapt customer interaction plans.
• Share customer insights with internal stakeholders to inform product/content strategies.
• Collaborate with cross-functional teams to design and implement compliant solutions addressing customer needs.

Skills

Sales skills

Customer engagement

Territory management

Education

Life Sciences/Pharmacy/Science degree

Job description

Novartis Corporation (M) Sdn Bhd in Malaysia seeks a Sales Representative to drive growth through territory planning and customer engagement. You will tailor interactions for healthcare professionals using available data, content, and multiple channels.

You will aim to build trusted partnerships to improve patient outcomes and support product strategies. The role requires strong sales acumen, ability to communicate clinical information, and a commitment to compliant, high-quality execution