Sales Representative- CRM

MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (197101000541); Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Novartis Malaysia is seeking a Sales Representative – CRM to drive patient outcomes in Selangor. You will own territory plans, engage healthcare professionals with compliant, evidence-based discussions, and deliver personalized omnichannel journeys using digital tools and in-person visits.

Travel within the territory is required, and you will collaborate with Marketing, Medical, Value & Access, and Execution Excellence teams to create an integrated customer experience and sustainable growth.

Qualifications

• Pharmaceutical sales experience with a track record of delivering results.
• Experience engaging customers in private healthcare; dermatology exposure preferred.
• Strong customer engagement, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Responsibilities

• Own and execute territory and customer plans using segmentation, value-based prioritization, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalized customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Skills

Commercial Excellence

Communication

Compliance Governance

Conflict Management

Cross-Functional Coordination

Cross-Functional Work

Customer Insights

Influencing Skills

Key Account Management

Negotiation

Professional Ethics

Sales Techniques

Technical Knowledge

Job description

Job Description Summary

Sales Representative – CRM Location: Selangor #LI-Onsite Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalized omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards.

Major accountabilities:

• Own and execute territory and customer plans using segmentation, value-based prioritization, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalized customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements:

• Pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in the private healthcare sector; dermatology experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Skills Desired

• Commercial Excellence
• Communication
• Compliance Governance
• Conflict Management
• Cross-Functional Coordination
• Cross-Functional Work
• Customer Insights
• Influencing Skills
• Key Account Management
• Negotiation
• Professional Ethics
• Sales Techniques
• Technical Knowledge

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.

In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov.