Sales Representative

Novartis; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Novartis in Selangor is seeking a Sales Representative to build trusted relationships with healthcare professionals and drive territory sales through a mix of face-to-face and digital engagement. You will execute territory plans, deliver compliant product discussions with clinical evidence, and collaborate with Marketing, Medical, and Access teams to support launches and events.

The role requires at least 2 years of pharmaceutical sales experience, experience with private and government

Qualifications

• Minimum 2 years pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in both private and government hospital sector.
• Oncology experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Responsibilities

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Skills

Commercial Excellence

Conflict Management

Cross-Functional Coordination

Customer Insights

Influencing Skills

Key Account Management

Professional Ethics

Tools

CRM tools

Job description

Job Description Summary

Sales Representative
Location : Selangor

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalised omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards.

Job Description

Major accountabilities:

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements:

• Minimum 2 years pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in both private and government hospital sector
• Oncology experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Skills Desired

Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics