Onsite Pharma Sales Specialist – Dermatology & CRM

MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (197101000541); Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Novartis Malaysia is seeking a Sales Representative – CRM to drive patient outcomes in Selangor. You will own territory plans, engage healthcare professionals with compliant, evidence-based discussions, and deliver personalized omnichannel journeys using digital tools and in-person visits.

Travel within the territory is required, and you will collaborate with Marketing, Medical, Value & Access, and Execution Excellence teams to create an integrated customer experience and sustainable growth.

Qualifications

• Pharmaceutical sales experience with a track record of delivering results.
• Experience engaging customers in private healthcare; dermatology exposure preferred.
• Strong customer engagement, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Responsibilities

• Own and execute territory and customer plans using segmentation, value-based prioritization, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalized customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Skills

Commercial Excellence

Communication

Compliance Governance

Conflict Management

Cross-Functional Coordination

Cross-Functional Work

Customer Insights

Influencing Skills

Key Account Management

Negotiation

Professional Ethics

Sales Techniques

Technical Knowledge

Job description

Novartis Malaysia is seeking a Sales Representative – CRM to drive patient outcomes in Selangor. You will own territory plans, engage healthcare professionals with compliant, evidence-based discussions, and deliver personalized omnichannel journeys using digital tools and in-person visits.

Travel within the territory is required, and you will collaborate with Marketing, Medical, Value & Access, and Execution Excellence teams to create an integrated customer experience and sustainable growth.