Hybrid CRM Sales Representative – Healthcare Engagement

Novartis AG; Penang; Hybrid; MYR 50,000 - 73,000; Full time

Job summary

Novartis AG in Penang seeks a Sales Representative to drive customer engagement and sales growth. You will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner.

This role targets commercially driven professionals who use insights to shape engagement strategies, and collaborate across teams to address unmet needs in healthcare.

Qualifications

• University degree in Life Sciences, Pharmacy or Science related.
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities.
• Ability to communicate scientific and clinical information effectively to healthcare professionals.
• Strong planning, prioritization, and territory management skills.
• Commitment to compliance, integrity, and delivering high-quality execution.

Responsibilities

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.
• Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences and data insights.
• Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration.
• Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment.
• Use data sources to prioritize and adapt customer interaction plans.
• Share customer insights with internal stakeholders to support product and engagement content.
• Collaborate with cross-functional teams to design solutions addressing unmet customer and patient needs.

Skills

Commercial Excellence

Conflict Management

Cross-Functional Coordination

Customer Insights

Influencing Skills

Key Account Management

Professional Ethics

Education

University degree in Life Sciences, Pharmacy or Science related

Job description

Novartis AG in Penang seeks a Sales Representative to drive customer engagement and sales growth. You will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner.

This role targets commercially driven professionals who use insights to shape engagement strategies, and collaborate across teams to address unmet needs in healthcare.