Sales Representative - CRM

Novartis AG; Penang; Hybrid; MYR 50,000 - 73,000; Full time

Job summary

Novartis AG in Penang seeks a Sales Representative to drive customer engagement and sales growth. You will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner.

This role targets commercially driven professionals who use insights to shape engagement strategies, and collaborate across teams to address unmet needs in healthcare.

Qualifications

• University degree in Life Sciences, Pharmacy or Science related.
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities.
• Ability to communicate scientific and clinical information effectively to healthcare professionals.
• Strong planning, prioritization, and territory management skills.
• Commitment to compliance, integrity, and delivering high-quality execution.

Responsibilities

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.
• Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences and data insights.
• Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration.
• Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment.
• Use data sources to prioritize and adapt customer interaction plans.
• Share customer insights with internal stakeholders to support product and engagement content.
• Collaborate with cross-functional teams to design solutions addressing unmet customer and patient needs.

Skills

Commercial Excellence

Conflict Management

Cross-Functional Coordination

Customer Insights

Influencing Skills

Key Account Management

Professional Ethics

Education

University degree in Life Sciences, Pharmacy or Science related

Job description

Job Description Summary

Sales Representative, CRM

Location : Penang

#LI-Hybrid

As a Sales Representative at Novartis, you will be a key driver of customer engagement and sales performance. Acting as the face of our customer experience approach, you will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner.

This role is ideal for a commercially driven professional who is passionate about creating customer-centric experiences, using insights to shape engagement strategies, and collaborating across teams to address unmet needs in healthcare.

Job Description

Major accountabilities:

• Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.
• Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, available content, data insights, and multiple engagement channels.
• Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients.
• Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment in which they operate.
• Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans.
• Share customer insights with internal stakeholders to support the development of relevant product, indication, campaign, and engagement content.
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs

Requirements:

• University degree in Life Sciences, Pharmacy or Science related
• Minimum 1 year of experience in the pharmaceutical or healthcare industry.
• Strong sales and customer engagement capabilities
• Ability to communicate scientific and clinical information effectively to healthcare professionals
• Strong planning, prioritization, and territory management skills
• Commitment to compliance, integrity, and delivering high-quality execution

Skills Desired

• Commercial Excellence, Conflict Management, Cross-Functional Coordination, Customer Insights, Influencing Skills, Key Account Management, Professional Ethics