Sales Representative

Novartis Malaysia; Selangor; On-site; MYR 42,000 - 64,000; Full time

Job summary

Novartis Malaysia is seeking a Sales Representative to build trusted relationships with healthcare professionals and drive territory growth in Selangor. The role combines scientific dialogue, data-driven planning, and omnichannel engagement to deliver sustainable outcomes in line with industry standards.

You will own territory plans, engage customers across private and government hospitals, and support product launches while adhering to Novartis policies and local regulations.

Qualifications

• Minimum 2 years pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in both private and government hospital sector.
• Oncology experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Responsibilities

• Own and execute territory and customer plans with data-led call planning.
• Build trusted relationships with healthcare professionals through compliant product discussions.
• Deliver personalised journeys across face-to-face and digital channels.
• Identify actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches as required.
• Maintain accurate and timely customer-visit documentation while operating in line with policies and local regulations.

Skills

Customer engagement

Communication

Territory planning

Relationship building

CRM tools

Digital engagement platforms

Travel readiness

Tools

CRM software

Job description

Summary

Sales Representative

Location : Selangor

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalised omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards.

About The Role

Major accountabilities:

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements

• Minimum 2 years pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in both private and government hospital sector
• Oncology experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards:

• Learn about all the ways we’ll help you thrive personally and professionally.
• Read our handbook (PDF 30 MB)