Sales Representative

MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (197101000541); Selangor; On-site; MYR 56,000 - 89,000; Full time

Job summary

Novartis Corporation (Malaysia) Sdn. Bhd. is seeking a Sales Representative to own territory plans and engage healthcare professionals with high-quality product discussions. This role combines scientific dialogue with data-driven planning and omnichannel engagement to drive sustainable growth.

You will travel within the territory, build trusted relationships, and contribute to integrated customer experiences with cross-functional teams while adhering to industry standards.

Qualifications

• Minimum 2 years pharmaceutical sales experience.
• Experience engaging customers in private and government hospital sectors.
• Oncology experience is preferred.
• Strong customer engagement, territory planning and relationship-building skills.

Responsibilities

• Own and execute territory and customer plans using segmentation and data-led call planning.
• Build trusted relationships with healthcare professionals through compliant product discussions.
• Deliver personalised journeys across face-to-face and digital channels, supported by tools.
• Identify actionable insights on customer needs, market dynamics and territory opportunities.
• Partner with Marketing, Medical, Value & Access teams to deliver an integrated experience.
• Support local events, promotional activities, and product launches as required.
• Maintain accurate customer-visit documentation in line with policies and regulations.

Skills

Customer engagement

Territory planning

CRM tools

Communication skills

Relationship building

Tools

CRM software

Job description

Job Description Summary Sales Representative Location : Selangor

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalised omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards.

Job Description

Major accountabilities:

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements:

• Minimum 2 years pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in both private and government hospital sector
• Oncology experience is preferred.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Skills Desired:

• Commercial Excellence
• Conflict Management
• Cross-Functional Coordination
• Customer Insights
• Influencing Skills
• Key Account Management
• Professional Ethics

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.