Assoc Specialist, Business Support (Mandarin language required)

Ansell; Cyberjaya; Hybrid; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Training & development programs

Diversity & inclusion culture

Job summary

Ansell in Cyberjaya is seeking an Assoc Specialist, Business Support to be the primary contact for the customer portfolio and ensure timely delivery and accurate order processing.

You will handle service complaints, maintain contract and pricing data in ERP, and collaborate with Sales, Logistics, Marketing, Credit & Control.

Requirements include a university degree, 1–2 years in international customer support, English fluency, Mandarin proficiency, and ERP experience (Oracle/SAP).

Qualifications

• University degree or equivalent in a related field.
• 1–2 years in international customer support.
• Experience with ERP/Oracle/SAP is a plus.
• Fluent English; Mandarin proficiency.
• Detail oriented and adaptable.

Responsibilities

• Act as prime contact for the customers of the portfolio.
• Ensure timely delivery and accurate order processing in ERP.
• Manage service complaints and provide proactive feedback to customers.
• Monitor pricing and contract management in the system.
• Coordinate cross-functional issue resolution with Sales, Logistics, Marketing, Credit & Control, and Master Data.

Skills

English proficiency

Mandarin proficiency

Order management

Detail oriented

Team player

Flexible/adaptable

Education

University degree or equivalent

Tools

ERP systems (Oracle/SAP)

Job description

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for a Assoc Specialist, Business Support to join our team in Cyberjaya!

In this position you will be responsible for providing maximum customer satisfaction by efficiently managing:

• the customer portfolio of his/her business or region
• all internal customer service-related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master Data

What benefits and opportunities does Ansell offer?

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered - across our global community.
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.

What your role will be?

Reporting to the Lead Customer Service, you will:

• Act as prime contact person for the customers of his/her portfolio
• Ensure timely delivery of correct product to his/her customers, manage back-order situations and propose alternative solutions where possible
• Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
• Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
• Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team

Order Management

• Manage the correct reception of the customer orders in her/his area of expertise (GBU/market) by ensuring that the incoming orders are timely and correctly registered into ERP system
• Accountable for timely and accurate process all customer orders into the ERP system for ANZ and ROA region.
• Work closely with Customer Service Representative in relation to management of order processing and block orders
• Ability to examine purchase order, determine method of shipment, MOV, MOQ etc.
• Answer all queries from CSR & sales related to the input of customer orders.
• Coordinate cross-functional issue resolution involving Product Management, Marketing, Finance, GTC, MDM, SFDC, IT, Planning, and other stakeholders to ensure accurate product setup, pricing, costing, and order processing.
• Manage order administration activities, including stock and PO reservations, block order preparation, hold releases, and pick slip cancellations to support operational requirements.
• Support reporting and continuous improvement initiatives, including KPI presentations, process enhancements, and ad-hoc tasks assigned by the Team Leader or business stakeholders.

What you will bring:

• University degree or equivalent obtained by experience in a similar environment
• 1 to 2 years of experience in an international customer support position
• Experience in order management system will be added advantaged (ERP / Oracle / SAP)
• Fluent and good oral and written knowledge in English.
• Mandarin proficiency is required to support Mandarin-speaking stakeholders.
• Attentive to the details
• Team player
• Flexible and able to work in a changing environment

Equal Opportunity Employer

Ansell commits to securing an equal opportunity recruitment and selection process. All interested candidates are encouraged to apply and will receive consideration for employment regardless of ages, sex, gender identity, sexual orientation, race, color, ethnic origin, religion, disability, genetic information, or any other factors that could be deemed discriminatory.

Our Commitment to Diversity Equity and Inclusion

Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. Rather, it's what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it's what drives us to serve our customers and stakeholders with pride, and it's also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.

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