Sales Ops Executive: ERP & Order-to-Delivery (Manufacturing)

Private Advertiser; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical benefits

Personal growth opportunities

Job summary

Private Advertiser in Malaysia is seeking a Sales Operations Executive to manage the end-to-end order-to-delivery cycle within our manufacturing and ERP environment. You will coordinate orders, maintain customer records, and support production and logistics with accurate data and timely communication.

The role requires ERP proficiency, at least 3 years in sales operations or supply chain, and fluency in English and Bahasa Malaysia.

Qualifications

• Diploma or Bachelor's degree in relevant fields.
• Minimum 3 years in sales operations, customer service, or supply chain in manufacturing.
• Hands-on ERP experience; ERP implementation experience is a plus.
• Exposure to export docs and international shipping preferred.
• Fluent in English and Bahasa Malaysia (written and spoken).

Responsibilities

• Handle full order-to-delivery workflow: process POs, issue confirmations, and coordinate delivery.
• Enter and maintain sales orders, customer profiles, and pricing in ERP.
• Resolve amendments, cancellations, and delivery discrepancies proactively.
• Serve as first contact for customer inquiries on status, schedules, and docs.
• Build relationships with customers and support Sales team with updates.
• Coordinate with Production, Planning, Purchasing, Warehouse, and Logistics.
• Track timelines, monitor delivery schedules, escalate bottlenecks.
• Prepare shipping docs: DOs, packing lists, invoices, certificates; ensure audit compliance.
• Act as ERP key user; participate in ERP rollout, process mapping, UAT, SOPs, training.

Skills

Organizational skills

Attention to detail

Problem-solving

Service mindset

Education

Diploma or Bachelor’s Degree in SCM / Business Administration / Logistics / Engineering

Tools

ERP software (Power User)

Job description

Private Advertiser in Malaysia is seeking a Sales Operations Executive to manage the end-to-end order-to-delivery cycle within our manufacturing and ERP environment. You will coordinate orders, maintain customer records, and support production and logistics with accurate data and timely communication.

The role requires ERP proficiency, at least 3 years in sales operations or supply chain, and fluency in English and Bahasa Malaysia.