Sales Operations Specialist — Salesforce & Analytics

Infobip APAC; Kuala Lumpur; Hybrid; MYR 90,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Flexible work model

ESOP

Job summary

Infobip APAC is seeking an Operations Specialist to translate business strategy into operational reality across Salesforce.com. You’ll own data quality, CRM administration, pipeline forecasting, and performance reporting, partnering with sales leadership and cross-functional teams to create a unified view of business performance.

Your 2+ years in sales operations or CRM roles, plus advanced Salesforce proficiency, will drive data-driven decisions, process optimization, and accurate forecasting

Qualifications

• 2+ years in sales operations, business analysis, or CRM administration in a B2B or SaaS environment.
• Advanced proficiency with Salesforce, including data management, reports, dashboards, and CRM customization.
• Strong analytical and problem-solving skills to translate complex requirements into scalable processes.
• Excellent communication and stakeholder management; fluent in English.

Responsibilities

• Manage Salesforce as the single source of truth for all sales activity, including data, campaigns, lead routing, opportunity closure, and reports/dashboards.
• Own sales reporting and analysis at multiple levels; consolidate forecasts and translate metrics into actionable insights for leadership.
• Improve data quality through governance and continuous monitoring across CRM data for all customer-facing teams.
• Document workflows and HQ-defined playbooks; enable knowledge transfer between headquarters and regional teams.
• Provide training and troubleshooting to maximize adoption of Salesforce and other sales-critical platforms.

Skills

Sales operations

CRM administration

Data analysis

Reporting

Dashboards

Process optimization

Stakeholder management

Communication

English fluency

Tools

Salesforce

Tableau

Looker

Job description

Infobip APAC is seeking an Operations Specialist to translate business strategy into operational reality across Salesforce.com. You’ll own data quality, CRM administration, pipeline forecasting, and performance reporting, partnering with sales leadership and cross-functional teams to create a unified view of business performance.

Your 2+ years in sales operations or CRM roles, plus advanced Salesforce proficiency, will drive data-driven decisions, process optimization, and accurate forecasting