Sales Operations & CRM Analyst - Salesforce Expert

Infobip; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

Flexible hybrid work model

Career mobility

Professional development

International mobility

Job summary

Infobip in Malaysia is seeking a Sales Operations professional to manage Salesforce as the single source of truth for all sales activity, admin data, campaigns, and dashboards that provide leadership with real-time visibility.

You will own regional and global sales reporting, translate pipeline and KPIs into actionable insights, and collaborate on forecasting, incentives, and KPI targets with Sales leadership and partners.

Qualifications

• 2+ years of experience in sales operations, business analysis, or CRM administration in a B2B or SaaS environment with proven expertise in Salesforce.com.
• Advanced proficiency with Salesforce, including data management, report building, dashboard creation, and CRM customization.
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into scalable processes.
• Excellent communication and stakeholder management abilities, comfortable presenting findings to leadership and cross-functional teams.
• Attention to detail and commitment to data quality—you catch inconsistencies and drive improvements.
• Self-directed and proactive mindset, able to manage multiple priorities and evolving needs.
• Fluent in English, both spoken and written; relocation to Malaysia required for on-site work.

Responsibilities

• Manage Salesforce as the single source of truth for all sales activity—administering CRM data, campaigns, lead assignment, opportunity closure, and configuring reports/dashboards for real-time visibility.
• Own sales reporting and analysis at individual, team, regional, and global levels, consolidating forecasts and translating pipeline and KPIs into actionable insights.
• Drive data quality improvements through continuous monitoring and governance across all customer-facing departments.
• Design and optimize sales processes by documenting workflows and implementing headquarters-defined playbooks.
• Support customer-facing teams with tools training, feedback collection, and troubleshooting to maximize adoption of Salesforce and related platforms.
• Collaborate on quarterly planning, forecasting accuracy, incentive calculations, and KPI target-setting with sales leadership and cross-functional partners.
• Provide proactive analytics and recommendations by analyzing business data across departments to guide leadership decisions.

Skills

Salesforce.com

Data analysis

Report building

Dashboard creation

CRM customization

Stakeholder management

Communication

Analytical thinking

Attention to detail

Multitasking

Tools

Salesforce

Tableau

Looker

Job description

Infobip in Malaysia is seeking a Sales Operations professional to manage Salesforce as the single source of truth for all sales activity, admin data, campaigns, and dashboards that provide leadership with real-time visibility.

You will own regional and global sales reporting, translate pipeline and KPIs into actionable insights, and collaborate on forecasting, incentives, and KPI targets with Sales leadership and partners.