Sales Operations Analyst

IDC; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid working (3 days in office)

Time-off and holidays policy

Global market research firm reputation

Job summary

IDC seeks a Sales Operations Analyst to support APAC sales leadership with data-driven insights, forecasting, planning, and strategic programs. You will collaborate with Sales Leaders across Asia Pacific to identify risks, uncover growth opportunities, and deliver actionable recommendations driving business outcomes.

You will develop executive-ready reports, dashboards, and commentary, manage key sales programs, and drive data quality across Salesforce and analytics platforms.

Qualifications

• Bachelor's degree in a business/analytics field is required.
• 2-5 years in Sales Operations, Revenue Operations, or analytics roles.
• Strong Excel, Salesforce, and data visualization skills.
• Ability to translate data into executive-level insights.

Responsibilities

• Partner with APAC Sales Leaders to provide forecasting, pipeline planning, and reviews.
• Develop executive-ready reports, dashboards, and commentary on trends and risks.
• Perform ad hoc analysis to support strategic decisions under tight timelines.
• Manage key Sales Operations programs like forecast reviews and business reviews.
• Build dashboards, scorecards, and models showing pipeline health and revenue trends.
• Drive data quality, governance in Salesforce and other systems for reliable reporting.
• Collaborate with Sales, Finance, HR, Marketing, Product, and other teams.

Skills

PivotTables

Excel

Salesforce CRM

Power BI

Tableau

Analytical thinking

Communication skills

Education

Bachelor's degree in Business/Finance/Economics/Data Analytics

Job description

About the Role & Team

Join our high-performing APAC Sales Operations team and play a critical role in supporting sales leadership through data-driven insights, business planning, forecasting, and strategic sales programs. As a Sales Operations Analyst, you will partner closely with Sales Leaders across Asia Pacific to identify risks, uncover growth opportunities, and provide actionable recommendations that drive business outcomes.

Overview

About the Role & Team

Join our high-performing APAC Sales Operations team and play a critical role in supporting sales leadership through data-driven insights, business planning, forecasting, and strategic sales programs. As a Sales Operations Analyst, you will partner closely with Sales Leaders across Asia Pacific to identify risks, uncover growth opportunities, and provide actionable recommendations that drive business outcomes.

What You'll Do

• Partner with Sales Leaders across Asia Pacific to provide analytical support, business insights, and recommendations for forecasting, pipeline management, territory planning, and business reviews.
• Develop executive-ready reports, dashboards, presentations, and commentary that highlight key trends, risks, opportunities, and actions required to achieve business objectives.
• Perform ad hoc analysis and respond to leadership requests within tight timelines, leveraging multiple data sources to support strategic business decisions.
• Manage and support key Sales Operations programs, including forecast reviews, pipeline reviews, quarterly business reviews, month-end reporting, sales performance tracking, and strategic planning initiatives.
• Build and maintain dashboards, scorecards, forecasts, and analytical models that provide visibility into pipeline health, revenue performance, customer trends, sales productivity, and business outcomes.
• Drive data quality, compliance, and governance standards across Salesforce CRM and other business systems to ensure accurate reporting and reliable decision-making.
• Collaborate cross-functionally with Sales, Finance, Human Resources, Marketing, Product, and other business teams to support operational excellence and business growth initiatives.

What You Bring

• Education: Bachelor's degree in Business, Finance, Economics, Data Analytics, Statistics, or a related field.
• Experience: 2-5 years of experience in Sales Operations, Revenue Operations, Business Analytics, Financial Analysis, or similar analytical roles. Experience supporting sales organizations, forecasting processes, business planning, or performance reporting is preferred.
• Technical Skills: Advanced proficiency in Microsoft Excel (PivotTables, lookup functions, analytical modeling), Salesforce CRM, and reporting or visualization platforms such as Power BI or Tableau. Strong analytical, reporting, and problem-solving capabilities.
• Communication Skills: Ability to translate complex data into clear business insights, recommendations, and executive-level communications. Strong presentation, written, and verbal communication skills.

At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions. Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

What We Offer

• Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy.
• Hybrid Working: Hybrid working with 3 day(s) in office per week required.
• Time-off and holidays: On top of your statutory holiday allowance and public holidays, IDC grants annually review company-wide closures on 19 August (Unplug Day) and 24 December - 1 January inclusive (Global Shutdown) and a volunteering day.
• A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.
If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.