Sales Operations Analyst

Idc-Research-Inc.; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Career development

Job summary

IDC is seeking a Sales Operations Analyst to support APAC sales leadership with data-driven insights, forecasting, and strategic programs. You will partner with regional leaders to identify risks, opportunities, and drive business outcomes through analysis and compelling visuals.

The role emphasizes executive communications, dashboard storytelling, and governance across Salesforce and BI tools, with collaboration across Finance, HR, Marketing, and Product to enable operational excellence.

Qualifications

• Bachelor’s degree in a business, finance, or analytics-related field.
• 2-5 years experience in Sales/Revenue Operations or analytics roles.
• Strong ability to translate data into actionable insights.

Responsibilities

• Partner with Sales Leaders across Asia Pacific to support forecasting and pipeline management.
• Develop executive-ready reports, dashboards, and commentary on key trends and risks.
• Perform ad hoc analyses to inform leadership decisions within tight timelines.
• Manage Salesforce CRM governance, dashboards, and cross-functional data quality.
• Collaborate with Finance, HR, Marketing, Product and other teams on growth initiatives.

Skills

Analytical skills

Executive communication

Presentation skills

Problem-solving

Education

Bachelor's degree in Business/Finance/Economics/Data Analytics/Statistics

Tools

Salesforce CRM

Power BI

Tableau

Excel

Job description

Overview

About the Role & Team

Join our high-performing APAC Sales Operations team and play a critical role in supporting sales leadership through data-driven insights, business planning, forecasting, and strategic sales programs. As a Sales Operations Analyst, you will partner closely with Sales Leaders across Asia Pacific to identify risks, uncover growth opportunities, and provide actionable recommendations that drive business outcomes.

This role offers exposure to executive stakeholders, regional business reviews, forecasting processes, pipeline management, and high-impact sales initiatives. Success in this role requires strong analytical skills, business acumen, proactive stakeholder engagement, and the ability to translate complex data into meaningful business insights that influence decision-making.

If you thrive in a fast-paced environment, enjoy solving complex business challenges, and want to make a measurable impact on sales performance, this role provides an excellent opportunity to grow as a trusted Sales Operations business partner.

What You’ll Do

• Partner with Sales Leaders across Asia Pacific to provide analytical support, business insights, and recommendations for forecasting, pipeline management, territory planning, and business reviews.
• Develop executive-ready reports, dashboards, presentations, and commentarythat highlight key trends, risks, opportunities, and actions required to achieve business objectives.
• Perform ad hoc analysis and respond to leadership requestswithin tight timelines, leveraging multiple data sources to support strategic business decisions.
• Manage and support key Sales Operations programs,including forecast reviews, pipeline reviews, quarterly business reviews, month-end reporting, sales performance tracking, and strategic planning initiatives.
• Build and maintain dashboards, scorecards, forecasts, and analyticalmodels that provide visibility into pipeline health, revenue performance, customer trends, sales productivity, and business outcomes.
• Drive data quality, compliance, and governance standardsacross Salesforce CRM and other business systems to ensure accurate reporting and reliable decision‑making.
• Collaborate cross-functionallywith Sales, Finance, Human Resources, Marketing, Product, and other business teams to support operational excellence and business growth initiatives.

What You Bring

• Education: Bachelor's degree in Business, Finance, Economics, Data Analytics, Statistics, or a related field.
• Experience: 2-5 years of experience in Sales Operations, Revenue Operations, Business Analytics, Financial Analysis, or similar analytical roles. Experience supporting sales organizations, forecasting processes, business planning, or performance reporting is preferred.
• Technical Skills: Advanced proficiency in Microsoft Excel (PivotTables, lookup functions, analytical modeling), Salesforce CRM, and reporting or visualization platforms such as Power BI or Tableau. Strong analytical, reporting, and problem-solving capabilities.
• Communication Skills: Ability to translate complex data into clear business insights, recommendations, and executive‑level communications. Strong presentation, written, and verbal communication skills.

Why This Role Stands Out

At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long‑term career development with a globally respected brand.

What We Offer

• Individualized Culture: An environment where you can explore new areas outside your specialty and stay engaged with work you enjoy.
• Hybrid Working: Hybrid working with 3 day(s) in office per week required.
• Time-off and holidays: On top of your statutory holiday allowance and public holidays, IDC grants annually review company–wide closures on 19 August (Unplug Day) and 24 December – 1 January inclusive (Global Shutdown) and a volunteering day.
• A position in a highly professional and globally respected market research and advisory firm, where initiative leading to results is rewarded.

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

If this role relocates to a different country, the salary range will be updated to reflect that country's range, rather than a currency conversion of the original range.

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