Operations Specialist

Jobtailor; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

Jobtailor in Kuala Lumpur is seeking a skilled Sales Operations professional to own Salesforce as the single source of truth for the sales organization. You will administer CRM data, build reports and dashboards, and translate pipeline trends into actionable insights.

You will collaborate across HQ and regional teams to enhance data quality, optimize sales processes, and support planning, forecasting, and KPI target-setting with data-driven recommendations.

Qualifications

• 2+ years of experience in sales operations, business analysis, or CRM administration in B2B or SaaS.
• Proven Salesforce.com expertise and advanced Salesforce skills.
• Strong analytical, problem-solving, and stakeholder management abilities.

Responsibilities

• Manage Salesforce as the single source of truth for all sales activity.
• Administer CRM data, campaigns, leads, opportunities; configure reports/dashboards.
• Own sales reporting/analysis at multiple levels (individual, team, regional, global).
• Consolidate forecasts and translate pipeline trends into actionable insights.
• Drive data quality improvements through governance and monitoring.
• Design and optimize sales processes by documenting workflows and HQ-defined playbooks.
• Ensure knowledge transfer between headquarters and regional teams.
• Support customer-facing teams with tools training and troubleshooting.
• Collaborate on quarterly planning, forecasting accuracy, incentive calculations, and KPI target-setting.
• Analyze business data across departments and provide leadership with recommendations.

Skills

Sales operations

CRM administration

Salesforce.com

Data analysis

Requirements analysis

Stakeholder management

Presentation skills

Attention to detail

Self-motivation

Prioritization

English proficiency

Sales forecasting knowledge

Incentive compensation planning

Sales analytics tools

Tableau

Looker

BI tools

Go-to-market playbooks

Global sales experience

Data governance

Tools

Tableau

Looker

Job description

• Manage Salesforce as the single source of truth for all sales activity
• Administer CRM data, manage campaigns, assign leads, close opportunities, and configure reports and dashboards
• Own sales reporting and analysis at individual, team, regional, and global levels
• Consolidate forecasts and translate pipeline, performance metrics, and trends into actionable insights
• Drive data quality improvements through continuous monitoring and governance
• Design and optimize sales processes by documenting workflows and implementing HQ-defined playbooks
• Ensure knowledge transfer between headquarters and regional teams
• Support customer-facing teams with tools training, feedback collection, and troubleshooting
• Collaborate on quarterly planning, forecasting accuracy, incentive calculations, commission planning, and KPI target-setting
• Analyze business data across departments, identify trends, and provide recommendations to leadership

Requirements

• 2+ years of experience in sales operations, business analysis, or CRM administration in a B2B or SaaS environment
• Proven expertise in Salesforce.com
• Advanced proficiency with Salesforce, including data management, report building, dashboard creation, and CRM customization
• Strong analytical and problem-solving skills
• Ability to translate complex business requirements into scalable, repeatable processes
• Excellent communication and stakeholder management abilities
• Comfortable presenting findings and recommendations to leadership and cross-functional teams
• Attention to detail and commitment to data quality
• Self-directed and proactive mindset
• Ability to manage multiple priorities and adapt to evolving business needs
• Fluent in English, both spoken and written
• Experience with sales forecasting methodologies, incentive compensation planning, or sales analytics tools beyond Salesforce is a nice-to-have
• Familiarity with Tableau, Looker, or similar BI tools is a nice-to-have
• Background in implementing or optimizing sales playbooks or go-to-market strategies is a nice-to-have
• Experience supporting multiple regions or global sales organizations is a nice-to-have
• Knowledge of data governance best practices and compliance requirements in B2B sales is a nice-to-have

Core Competencies

Demonstrates expertise in Salesforce.com for managing sales operations, data analysis, and reporting. Proficient in translating business requirements into effective sales processes while ensuring data quality and stakeholder communication.

Highest-signal resume keywords

• Salesforce.com Expertise
• Sales Reporting and Analysis
• Data Management and Governance
• Sales Process Optimization
• Analytical and Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Salesforce Administration
• Report Building
• Dashboard Creation
• CRM Customization
• Sales Forecasting Methodologies
• Incentive Compensation Planning
• Sales Analytics Tools

Soft Skills

• Excellent Communication
• Stakeholder Management
• Attention to Detail
• Self-Directed Mindset
• Proactive Approach

Industry Keywords

• B2B Sales
• SaaS Environment
• Data Governance Best Practices
• Compliance Requirements

Tools & Technologies

• Tableau
• Looker
• BI Tools