Team Lead Customer Order Planning

VAT Group; Seberang Perai; On-site; MYR 60,000 - 100,000; Full time

Job summary

VAT Group in Malaysia is seeking a Production Planner to plan and manage production schedules to meet customer delivery requirements and optimize capacity. You will coordinate intake of customer orders, confirm sales orders within 48 hours, and align production resources across products while maintaining quality.

This role is based in Seberang Perai, Malaysia, offering exposure to KPIs like OTDr and OTDc, with a focus on continuous improvement.

Qualifications

• Plans and manage production schedules to meet customer delivery requirements and best utilize company’s productive capacity.
• Responsible for customer order fulfilment, confirmation of sales order within 48 hours.
• Drive to meet department KPI (OTDr, OTDc, Factory Output, Revenue, COGS, LT, inventory etc).
• Coordinate production workflow and resources for one or multiple products for output optimization with no compromise to quality.
• Plan, regulate and alter assembly schedule according to demand and with established manufacturing sequences and lead times.
• Liaise with appropriate functional partners throughout the product life cycle.
• Develop and deliver Continuous Improvement Plans, or any other business process/tool improvement project for future state maps.

Responsibilities

• Plans and manage production schedules to meet customer delivery requirements and best utilize company’s productive capacity.
• Responsible for customer order fulfilment, confirmation of sales order within 48 hours.
• Driving to meet department KPI (OTDr, OTDc, Factory Output, Revenue, COGS, LT, inventory etc)
• Coordination production workflow and resources for one or multiplies products for output optimization with no compromise to quality.
• Planning and prioritizing the business operations to ensure maximum performance and minimum disruption.
• Collaborate with material supply management on flawless materials supply for production used.
• Develop the firm production schedule and communicate to appropriate production leads.
• Maintain data quality and integrity within the tools.
• Plan, regulate and alter assembly schedule according to demand and with established manufacturing sequences and lead times.
• Sales order management inclusive of SO acknowledgement, commitment to customer, rescheduling & cancellation by working with respective team.
• Able to react spontaneously and adjust priorities for specific customer orders.
• Analyse forecast accuracy and capacity requirement and communicate with respective Stakeholders for necessary actions to support business and customer needs.
• Ensure cycle times/demonstrated capacity are accurately reflected in the planning system.
• Cultivate and manage effective communication and working relationship cross-functionally.
• Participate in change control process and make sure transition plan is in place to phase in new parts and phase out obsoleted parts to avoid or minimize impact on scrap cost.
• Ensures an effective supply chain, especially during ramp up / ramp down of business.
• Cooperates with Strategic Purchasing in the development and handover of new product for flawless transition from New Product project to Mass Production project.
• Liaise with the appropriate functional partners throughout the product life cycle.
• Develop and deliver Continuous Improvement Plans, or any other business process/tool improvement project for future state maps.
• Any other duties as assigned by superior/management.

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role involves planning and managing production schedules to meet customer delivery requirements and optimize the company's productive capacity. You will be responsible for customer order fulfilment, sales order confirmation within 48 hours, and coordinating production workflow and resources across one or multiple products while maintaining quality standards.

Key responsibilities

Roles, Responsibilities and Job Expectations

• Plans and manage production schedules to meet customer delivery requirements and best utilize company’s productive capacity.
• Responsible for customer order fulfilment, confirmation of sales order within 48 hours.
• Driving to meet department KPI (OTDr, OTDc, Factory Output, Revenue, COGS, LT, inventory etc)
• Coordination production workflow and resources for one or multiplies products for output optimization with no compromise to quality.
• Planning and prioritizing the business operations to ensure maximum performance and minimum disruption.
• Collaborate with material supply management on flawless materials supply for production used.
• Develop the firm production schedule and communicate to appropriate production leads.
• Maintain data quality and integrity within the tools
• Plan, regulate and alter assembly schedule according to demand and with established manufacturing sequences and lead times.
• Sales order management inclusive of SO acknowledgement, commitment to customer, rescheduling & cancellation by working with respective team.
• Able to react spontaneously and adjust priorities for specific customer orders.
• Analyse forecast accuracy and capacity requirement and communicate with respective Stakeholders for necessary actions to support business and customer needs.
• Ensure cycle times/demonstrated capacity are accurately reflected in the planning system.
• Cultivate and manage effective communication and working relationship cross-functionally.
• Participate in change control process and make sure transition plan is in place to phase in new parts and phase out obsoleted parts to avoid or minimize impact on scrap cost.
• Ensures an effective supply chain, especially during ramp up / ramp down of business.
• Cooperates with Strategic Purchasing in the development and handover of new product for flawless transition from New Product project to Mass Production project.
• Liaise with the appropriate functional partners throughout the product life cycle.
• Develop and deliver Continuous Improvement Plans, or any other business process/tool improvement project for future state maps.
• Any other duties as assigned by superior/management.

About you

• Able to react spontaneously and adjust priorities for specific customer orders
• Analyse forecast accuracy and capacity requirement and communicate with respective Stakeholders for necessary actions to support business and customer needs
• Ensure cycle times/demonstrated capacity are accurately reflected in the planning system
• Cultivate and manage effective communication and working relationship cross-functionally
• Participate in change control process and make sure transition plan is in place to phase in new parts and phase out obsoleted parts to avoid or minimize impact on scrap cost
• Ensures an effective supply chain, especially during ramp up / ramp down of business
• Cooperates with Strategic Purchasing in the development and handover of new product for flawless transition from New Product project to Mass Production project
• Liaise with the appropriate functional partners throughout the product life cycle
• Develop and deliver Continuous Improvement Plans, or any other business process/tool improvement project for future state maps