Executive, Sales Operation - Supply Chain

Mewah Global Business Shared Services Sdn Bhd; Port Klang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Mewah Global Business Shared Services Sdn Bhd in Malaysia seeks a Senior Executive, Sales Operations/ Supply Chain to support and strengthen domestic sales operations. You will coordinate across Production, Warehouse, Logistics, Procurement, Finance, and Customer Service to ensure timely order fulfillment and optimal customer satisfaction.

The role emphasizes process improvement, accuracy in order handling, and strong data reporting to drive sales performance and operational efficiency.

Qualifications

• Bachelor's degree in a related field is required.
• Minimum 5 years of experience in Sales Operations, Commercial Operations, Sales Administration, or related function.
• Advanced proficiency in Microsoft Excel.
• Knowledge of Power BI is an added advantage.
• Excellent communication and stakeholder management skills.
• Able to work independently while managing multiple priorities in a fast-paced environment.

Responsibilities

• Process and manage customer orders accurately and efficiently.
• Coordinate with Production, Warehouse, Logistics, Procurement, Finance, and Customer Service to ensure timely order fulfillment.
• Monitor order status and resolve operational issues proactively.
• Ensure compliance with company policies, procedures, and customer requirements.
• Serve as the primary contact for domestic customers regarding sales and order-related matters.
• Handle customer inquiries, complaints, delivery concerns, and service requests professionally.
• Prepare quotations, costing analyses, sales contracts, and related commercial documentation.
• Maintain accurate customer and sales records in ERP and CRM systems.
• Support pricing updates, promotional activities, and new product launches.
• Ensure proper filing and documentation of all sales transactions.
• Generate bi-weekly, monthly, and quarterly sales performance reports.
• Analyze sales trends, customer purchasing patterns, and market developments.
• Monitor sales targets and provide actionable insights to improve business performance.
• Prepare management reports and presentations as required.
• Coordinate with logistics, warehouse, and production teams to ensure on-time deliveries.
• Monitor inventory availability and support demand planning activities.
• Resolve shipment discrepancies and delivery-related issues.
• Support forecasting and inventory management processes.
• Identify operational gaps and recommend process improvements.
• Participate in ERP system improvements and automation initiatives.
• Develop, review, and maintain SOPs.
• Ensure compliance with internal controls, company policies, and audit requirements.
• Support the Sales Team in achieving revenue and volume targets.
• Assist in market analysis and business performance reviews.
• Support customer account management and contract administration activities.

Skills

Analytical skills

Reporting

Problem-solving

Communication

Stakeholder management

Multitasking

Education

Bachelor's Degree in Business Administration, Marketing, Supply Chain Management, Logistics, or related field

Tools

Microsoft Excel

Power BI

Job description

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Executive, Sales Operation - Supply Chain

Mewah is a leading player in the food manufacturing industry, committed to delivering quality products and exceptional service to our customers. As we continue to expand our business operations, we are seeking a highly motivated and detail-oriented Senior Executive, Sales Operations/ Supply Chain to support and strengthen our domestic sales operations.

• Process and manage customer orders accurately and efficiently.
• Coordinate closely with Production, Warehouse, Logistics, Procurement, Finance, and Customer Service departments to ensure timely order fulfillment.
• Monitor order status and resolve operational issues proactively.
• Ensure compliance with company policies, commercial procedures, and customer requirements.

Customer Relationship Management

• Serve as the primary contact for domestic customers regarding sales and order-related matters.
• Handle customer inquiries, complaints, delivery concerns, and service requests professionally.
• Work closely with the Sales Team to ensure customer satisfaction and retention.
• Prepare quotations, costing analyses, sales contracts, and related commercial documentation.
• Maintain accurate and up-to-date customer and sales records in ERP and CRM systems.
• Support pricing updates, promotional activities, and new product launches.
• Ensure proper filing and documentation of all sales transactions.
• Generate bi-weekly, monthly, and quarterly sales performance reports.
• Analyze sales trends, customer purchasing patterns, and market developments.
• Monitor sales targets and provide actionable insights to improve business performance.
• Prepare management reports and presentations as required.

Logistics & Supply Chain Coordination

• Coordinate with logistics, warehouse, and production teams to ensure on-time deliveries.
• Monitor inventory availability and support demand planning activities.
• Resolve shipment discrepancies and delivery-related issues.
• Support forecasting and inventory management processes.

Process Improvement

• Identify operational gaps and recommend process enhancements to improve efficiency.
• Participate in ERP system improvements and automation initiatives.
• Develop, review, and maintain Standard Operating Procedures (SOPs).
• Ensure compliance with internal controls, company policies, and audit requirements.

Commercial Support

• Support the Sales Team in achieving revenue and volume targets.
• Assist in market analysis and business performance reviews.
• Support customer account management and contract administration activities.

RequirementsQualifications

• Bachelor's Degree in Business Administration, Marketing, Supply Chain Management, Logistics, or a related field.

Experience

• Minimum 5 years of experience in Sales Operations, Commercial Operations, Sales Administration, or a related function.
• Strong analytical, reporting, and problem-solving abilities.
• Advanced proficiency in Microsoft Excel.
• Knowledge of Power BI will be an added advantage.
• Excellent communication and stakeholder management skills.
• Able to work independently while managing multiple priorities in a fast-paced environment.