Sales Operations Coordinator

Thong Guan Industries Berhad; Alor Merah; On-site; MYR 36,000 - 60,000; Full time

Job summary

Thong Guan Industries Berhad is seeking a Sales Coordinator to support the Sales team with administrative and operational tasks, including preparing quotations, maintaining customer records, and monitoring sales performance.

You will handle inquiries via phone, email, WhatsApp, and other channels, coordinate with Production, Planning, Warehouse, Logistics, Finance, and Customer Service, and ensure timely follow-up and accurate documentation.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Business Management, or a related field.
• Preferably 1-3 years of experience in Sales Coordination, Sales Administration, Customer Service, or Sales Support.
• Good communication and interpersonal skills.
• Customer-oriented with good follow-up skills.
• Good computer skills, especially in Microsoft Excel, Word, and PowerPoint.
• Good organizational and time-management skills.
• Able to work independently as well as coordinate effectively with the Sales team and other departments.
• Able to work under pressure and meet deadlines.

Responsibilities

• Prepare and issue quotations, sales documents, and other relevant sales-related paperwork
• Follow up with customers regarding quotations, orders, and pending sales matters
• Handle customer enquiries through telephone, email, WhatsApp, and other communication channels
• Respond to customer enquiries professionally and provide accurate information regarding products, pricing, availability, and order status
• Prepare and maintain regular sales reports covering sales activities, customer follow-ups, quotations, orders, and sales performance
• Enter customer, quotation, order, and sales-related information into the company's business system
• Coordinate with relevant departments such as Production, Planning, Warehouse, Logistics, Finance, and Customer Service to support sales requirements
• Maintain proper filing and documentation of customer and sales records
• Assist in coordinating sales meetings, customer visits, and sales activities
• Maintain confidentiality of customer and company information

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Independent worker

Customer-focused

Microsoft Office proficiency

Education

Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Business Management, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Thong Guan Industries Berhad is seeking a Sales Coordinator to support the Sales team with administrative and operational tasks, including preparing quotations, maintaining customer records, and monitoring sales performance.

You will handle inquiries via phone, email, WhatsApp, and other channels, coordinate with Production, Planning, Warehouse, Logistics, Finance, and Customer Service, and ensure timely follow-up and accurate documentation.