Sales Operation Manager

IMAGE FURNITECH SDN. BHD.; Semenyih; On-site; MYR 60,000 - 90,000; Full time

Job summary

IMAGE FURNITECH SDN. BHD. is seeking an experienced Sales Operations Manager to oversee local and export sales activities, ensure smooth order fulfilment, and drive operational efficiency.

You will lead the sales operations team and coordinate with internal departments. The ideal candidate holds a diploma or degree in Business Administration or Sales, has at least 3 years of relevant experience in manufacturing (office furniture preferred), and is proficient in Excel and SQL.

Qualifications

• Diploma or Degree in Business Administration, Sales or related field.
• Minimum 3 years of relevant working experience.
• Experience in manufacturing, preferably office furniture.
• Good knowledge of local and export sales operations.
• Strong communication, leadership and coordination skills.
• Proficient in Microsoft Excel and SQL.
• Able to work independently and manage multiple tasks.

Responsibilities

• Oversee daily local and export sales operations.
• Monitor orders, sales performance and status.
• Coordinate quotations, orders and delivery with customers.
• Liaise with Production, Purchasing, Warehouse, Logistics and Finance.
• Monitor production schedules and delivery commitments.
• Review quotations, pricing and profitability.
• Prepare sales reports for management.
• Lead and supervise the sales operations team.
• Identify and implement process improvements.

Skills

Communication

Leadership

Coordination

Excel

SQL

Education

Business Admin Degree

Job description

We are seeking an experienced and proactive Sales Operations Manager to oversee the company's local and export sales operations. The role involves managing customer orders, monitoring sales performance, coordinating with internal departments and ensuring smooth order fulfilment and timely delivery. The successful candidate will also lead the sales operations team and drive operational efficiency.

Key responsibilities

• Manage daily sales operations for local and export Sales.
• Monitor customer orders, sales performance and order status.
• Coordinate with customers on quotations, orders and delivery arrangements.
• Liaise with Production, Purchasing, Warehouse, Logistics and Finance departments to ensure smooth order fulfilment.
• Monitor production schedules and delivery commitments.
• Review sales quotations, pricing and order profitability.
• Coordinate export documentation and shipment arrangements.
• Prepare sales reports and provide updates to management.
• Lead and supervise the sales operations team.
• Identify and improve sales processes and operational efficiency.

About you

• Diploma or Degree in Business Administration, Sales or related field.
• Minimum 3 years of relevant working experience.
• Experience in manufacturing, preferably office furniture or related industries.
• Good knowledge of local and export sales operations.
• Strong communication, leadership and coordination skills.
• Proficient in Microsoft Excel and SQL systems.
• Able to work independently and manage multiple tasks.