Sales Operation Manager

Infoline IT Solutions Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Infoline IT Solutions Sdn Bhd is seeking a Sales Operations leader to drive strategy, planning, and optimization across the sales function in Malaysia. You will oversee CRM systems, analytics, and cross-functional collaboration with marketing, finance, and product to align initiatives with business goals.

The role requires 3–5 years in sales operations and leadership, strong analytical skills, and fluency in Bahasa Cina, Bahasa Melayu, and Bahasa English.

Qualifications

• Bachelor's degree in business, finance, marketing or related field.
• 3–5 years in sales operations, business operations or commercial operations.
• 3–5 years in a leadership or managerial role.
• Strong analytical and organizational skills.
• Experience with CRM systems, sales analytics tools, and reporting platforms.
• Excellent communication and stakeholder management.
• Experience in sales planning and forecasting processes.
• Ability to translate data insights into actionable business strategies.
• Experience in fast-paced, target-driven environment.
• Proficiency in Bahasa Cina, Bahasa Melayu and Bahasa English.

Responsibilities

• Develop and implement sales operations strategies to support revenue growth.
• Identify opportunities to improve sales processes, tools, and systems to increase productivity.
• Align sales operations with company goals and commercial strategies.
• Manage forecasting, territory planning, and quota setting.
• Monitor sales performance and prepare regular reports and dashboards for management review.
• Track KPIs and recommend improvements to enhance sales effectiveness.
• Design, implement, and maintain standardized sales processes and workflows.
• Ensure best practices are followed across the sales organization.
• Continuously review and improve operational efficiency within the sales function.
• Oversee CRM systems and sales tools management; ensure accurate data management, reporting, and pipeline tracking.
• Work with IT and other departments to enhance system functionality.
• Collaborate with marketing, finance, and product teams to align on sales strategies.
• Support the sales team with insights, market data, and operational resources.
• Facilitate cross-department communication to support sales initiatives.
• Analyze sales data to identify trends, risks, and growth opportunities.
• Provide strategic insights and recommendations to senior management.
• Develop reports and presentations for executive leadership.

Skills

Leadership

Analytical skills

Stakeholder management

Communication skills

Education

Bachelor's degree in Business Administration, Finance, Marketing

Tools

CRM systems

Sales analytics tools

Reporting platforms

Job description

Sales Operations Strategy

• Develop and implement sales operations strategies to support overall sales objectives and revenue growth.
• Identify opportunities to improve sales processes, tools, and systems to increase productivity.
• Align sales operations with company goals and commercial strategies.

Sales Planning & Performance Management

• Manage sales planning activities including forecasting, territory planning, and quota setting.
• Monitor sales performance and prepare regular reports and dashboards for management review.
• Track key performance indicators (KPIs) and recommend improvements to enhance sales effectiveness.

Sales Process Optimization

• Design, implement, and maintain standardized sales processes and workflows.
• Ensure best practices are followed across the sales organization.
• Continuously review and improve operational efficiency within the sales function.

CRM & Sales Tools Management

• Oversee the management and optimization of CRM systems and sales tools.
• Ensure accurate data management, reporting, and pipeline tracking.
• Work closely with IT and other departments to enhance system functionality.

Cross-Functional Collaboration

• Collaborate with marketing, finance, and product teams to ensure alignment on sales strategies and initiatives.
• Support the sales team with insights, market data, and operational resources.
• Facilitate communication between departments to support sales initiatives.

Sales Reporting & Analytics

• Analyze sales data to identify trends, risks, and growth opportunities.
• Provide strategic insights and recommendations to senior management.
• Develop reports and presentations for executive leadership.

Requirements

• Bachelor's Degree in Business Administration, Finance, Marketing, or related field
• Minimum 3-5 years of experience in sales operations, business operations, or commercial operations
• At least 3–5 years in a leadership or managerial role
• Strong analytical, problem-solving, and organizational skills
• Experience with CRM systems, sales analytics tools, and reporting platforms
• Excellent communication and stakeholder management skills
• Experience in managing sales planning and forecasting processes
• Ability to translate data insights into actionable business strategies
• Experience working in a fast-paced and target-driven environment
• Negotiating with the buyer experience.
• Able to write, read and speak in Bahasa Cina, Bahasa Melayu and Bahasa English.