Executive, Sales Operations

SD Guthrie International; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

SD Guthrie International is seeking a Sales Operations professional to manage customer orders from confirmation to delivery, coordinate product availability with Production, and monitor order fulfilment.

You will assist in forecasting, prepare reports, maintain CRM data, and support process improvements across domestic and export markets. The role requires 2-3 years’ related experience and strong Excel/ERP skills.

Qualifications

• Bachelor’s degree in business administration, marketing, management, supply chain, finance, or related disciplines.
• 2-3 years of experience in a related field.
• Proficient in Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Exposure to ERP, CRM, reporting or data-management systems would be an advantage.

Responsibilities

• Manage and coordinate customer sales orders from confirmation through delivery.
• Ensure pricing, product, quantity, delivery schedule and supporting documents are recorded accurately.
• Coordinate product availability and delivery requirements with Production and relevant teams.
• Monitor outstanding orders and follow up on fulfilment.
• Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
• Consolidate customer requirements to support production planning.
• Monitor actual sales against Budget, Forecast and prior-year performance.
• Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
• Maintain customer information, sales records, CRM/database and sales pipeline.
• Coordinate customer enquiries and ensure timely follow-up.
• Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements.
• Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
• Identify order, inventory or delivery risks and escalate for timely resolution.
• Support sales process improvement, digitalization, automation and development of SOPs.
• Undertake any other duties assigned by Management.

Skills

Customer order management

Coordination

ERP systems

CRM

Data management

MS Excel

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Excel

PowerPoint

ERP

CRM

Job description

We value our people and encourage everyone to grow professionally.

Job Description

• Manage and coordinate customer sales orders from confirmation through delivery.
• Ensure pricing, product, quantity, delivery schedule and supporting documents are accurately recorded.
• Coordinate product availability and delivery requirements with Production and relevant teams.
• Monitor outstanding orders and proactively follow up on fulfilment.
• Assist in monthly, quarterly and annual sales forecasts for domestic and export markets.
• Consolidate customer requirements to support production planning.
• Monitor actual sales against Budget, Forecast and prior-year performance.
• Prepare sales reports and dashboards covering volume, revenue, customers, product mix and market performance.
• Maintain customer information, sales records, CRM/database and sales pipeline.
• Coordinate customer enquiries and ensure timely follow-up.
• Support domestic and export order coordination and work with Commercial Operations on permits, documentation and shipment arrangements were required.
• Liaise with Finance on invoicing/payment status and with Logistics on delivery execution.
• Identify order, inventory or delivery risks and escalates for timely resolution.
• Support sales process improvement, digitalization, automation and development of SOPs.
• Undertake any other duties assigned by Management.

Education / Professional Qualification

• Bachelor’s degree in business administration, Marketing, Management, Supply Chain, Finance or other relevant disciplines.
• 2-3 years experiences in related field.
• Good working knowledge of Microsoft Excel, PowerPoint and other Microsoft Office applications.
• Exposure to ERP, CRM, reporting or data-management systems would be an advantage.

Professional Experience

• Relevant working experience in sales operations, sales administration, customer service, commercial operations or related functions.
• Experience supporting B2B sales and/or agriculture/plantation-related businesses would be an advantage.
• Able to manage multiple priorities, deadlines and cross-functional coordination with limited supervision.