Sales Merchandiser

DKSH; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

DKSH in Malaysia is seeking a Sales Merchandiser to boost sales performance and in-store execution across designated territories. You will engage customers, manage territory operations, and ensure merchandising standards align with brand strategies.

The role emphasizes proactive communication, timely order handling, and collaboration with internal teams to deliver value to customers. The ideal candidate has a diploma or degree and experience in sales or merchandising, with willingness to travel

Qualifications

• Diploma or Bachelor's degree in any field.
• Prior sales or merchandising experience is an added advantage.
• Willingness and ability to travel across territories; own transport is preferred.
• Strong communication and interpersonal skills to engage customers and stakeholders.

Responsibilities

• Support day-to-day operating expenditures against budgets for efficient resource use.
• Implement targeted action plans including regular customer calls to achieve sales targets.
• Track KPIs and sales plans, review daily activities to optimize performance.
• Execute sales activities: product introductions, marketing plan presentations, order taking, in-store merchandising.
• Prepare quotation and tender prices and delivery terms per company policies.
• Monitor competitor activities and report findings.

Skills

Sales experience

Merchandising

Communication skills

Interpersonal skills

Education

Diploma or Bachelor's degree

Tools

CRM software

Job description

About The Role

The Sales Merchandiser drives sales performance and in-store execution for assigned businesses and territories within DKSH's Healthcare business. This role contributes directly to achieving sales targets and overall business objectives through effective customer engagement, disciplined territory management, and strong in-store merchandising execution.

What You Will Deliver

• Support the management of day-to-day operating expenditures against operating budgets to ensure efficient use of resources
• Implement targeted action plans, including regular customer calls and visits, to achieve sales targets for assigned businesses and territories
• Track progress against Key Performance Indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to optimize performance and results
• Execute sales activities for assigned businesses and territories, including product portfolio introductions, marketing plan presentations, order taking, marketing display set-ups, and in-store merchandising
• Prepare quotation and tender prices, delivery terms, and commercial terms in accordance with company policies
• Monitor and report on competitor activities and products through timely and accurate competition reports
• Record sales data for reporting and tracking purposes, maintaining relevant customer information in appropriate Customer Relationship Management (CRM) databases
• Track and collect payments from customers in a timely and accurate manner
• Maintain a customer complaints and issues log, following up diligently to ensure prompt resolution and sustained customer satisfaction
• Respond to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Work with internal stakeholders to ensure timely delivery of products to customers
• Support internal stakeholders in building and developing relationships with key customers
• Drive self-learning and continuous improvement in the areas of Field Sales and DKSH behaviors as part of ongoing

What You Bring

• Diploma or Bachelor's Degree in any field; prior sales experience is an added advantage
• Experience in a sales or merchandising role is preferred; candidates with a demonstrated track record in field sales are strongly encouraged to apply
• Willingness and ability to travel across assigned territories; possession of own transport is required
• Strong communication and interpersonal skills with the ability to engage, influence, and build lasting relationships with customers and stakeholders

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.