Sales Merchandiser

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 33,000 - 58,000; Full time

Job summary

DKSH Management Ltd. in Malaysia seeks a Sales Merchandiser for Healthcare to drive in-store execution and sales growth across assigned territories.

You will engage customers, support budgeted plans, and collaborate with internal teams to ensure timely product delivery and promotions. The role requires a diploma or Bachelor's degree, willingness to travel with own transport, strong communication, and ability to build lasting relationships with customers and stakeholders.

Qualifications

• Diploma or Bachelor's Degree required.
• Experience in sales or merchandising preferred.
• Willingness to travel across territories and have own transport.

Responsibilities

• Support day-to-day operating budgets and resources usage.
• Conduct regular customer calls and visits to achieve sales targets.
• Track KPIs and sales plans to optimize performance.
• Execute sales activities including product introductions and in-store merchandising.
• Prepare quotations, delivery terms, and commercial terms.
• Monitor competitor activities and report findings.
• Update CRM with relevant customer information.
• Track payments timely and accurately.
• Maintain a log of customer complaints and follow up for resolution.
• Respond to orders and inform customers of promotions and new products.
• Coordinate with internal stakeholders to ensure timely delivery.
• Build relationships with key customers andDrive self-learning in sales behaviors.

Skills

Communication skills

Interpersonal skills

Willingness to travel

Own transport

Education

Diploma or Bachelor's Degree

Job description

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Location: Petaling Jaya, MY

Global Business Unit: HEALTHCARE

Job Function: Sales

Requisition Number: 247247

Description:

About the Role

The Sales Merchandiser drives sales performance and in-store execution for assigned businesses and territories within DKSH's Healthcare business. This role contributes directly to achieving sales targets and overall business objectives through effecti ve customer engagement, disciplined territory management, and strong in-store merchandising execution.

What You Will Deliver

• Support the management of day-to-day operating expenditures against operating budgets to ensure efficient use of resources
• Implement targeted action plans, including regular customer calls and visits, to achieve sales targets for assigned businesses and territories
• Track progress against Key Performance Indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to optimize performance and results
• Execute sales activities for assigned businesses and territories, including product portfolio introductions, marketing plan presentations, order taking, marketing display set-ups, and in-store merchandising
• Prepare quotation and tender prices, delivery terms, and commercial terms in accordance with company policies
• Monitor and report on competitor activities and products through timely and accurate competition reports
• Record sales data for reporting and tracking purposes, maintaining relevant customer information in appropriate Customer Relationship Management (CRM) databases
• Track and collect payments from customers in a timely and accurate manner
• Maintain a customer complaints and issues log, following up diligently to ensure prompt resolution and sustained customer satisfaction
• Respond to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Work with internal stakeholders to ensure timely delivery of products to customers
• Support internal stakeholders in building and developing relationships with key customers
• Drive self-learning and continuous improvement in the areas of Field Sales and DKSH behaviors as part of ongoing

What You Bring

• Diploma or Bachelor's Degree in any field; prior sales experience is an added advantage
• Experience in a sales or merchandising role is preferred; candidates with a demonstrated track record in field sales are strongly encouraged to apply
• Willingness and ability to travel across assigned territories; possession of own transport is required
• Strong communication and interpersonal skills with the ability to engage, influence, and build lasting relationships with customers and stakeholders

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

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