Sales & Marketing

Happy Ears System Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 67,000; Full time

Job summary

Happy Ears System Sdn Bhd is seeking a Sales and Marketing Staff to deliver personalized audio consultations and hands-on demonstrations in the showroom. You will handle inquiries across WhatsApp, social media DMs, email, and phone, guiding customers through high-fidelity setups and home audio gear to close sales.

You will also lead end-to-end social media production (photos and short-form reels), manage web product uploads with detailed specifications, and monitor analytics to optimize reach

Qualifications

• Experience in sales and customer service.
• Experience creating social media content (photos/videos).
• Comfort with direct inquiries across channels (WhatsApp/email/DMs).

Responsibilities

• Deliver personalized audio consultations and hands-on demonstrations.
• Handle inquiries across WhatsApp, social media DMs, email, and phone.
• Guide prospects through speaker setups and home audio gear.
• Convert showroom visits into closed sales.
• Shoot photography and engaging short-form video reels for social media.
• Draft captions and schedule daily content posts.
• Manage web product uploads with detailed specifications.
• Monitor channel analytics and optimize engagement.
• Drive offline traffic into the showroom.
• Maintain listening rooms and demo stations.

Skills

Customer service

Sales

Social media management

Photography

Video creation

Communication

Job description

Deliver high-touch customer experiences through personalized audio consultations and immersive, hands-on sound demonstrations tailored to each visitor's preferences, budget, and acoustic space. Handle direct inquiries across WhatsApp, social media DMs, email, and phone calls, guiding prospects through high-fidelity speaker setups, amplifiers, and home audio gear to consistently convert showroom visits into closed sales. Lead end-to-end creative production for social media channels (Instagram, TikTok, Facebook) by shooting high-quality photography and engaging short-form video reels that showcase product aesthetics, acoustic setups, and unboxing experiences. Draft compelling captions, schedule daily content posts, manage web product uploads with detailed specifications, and monitor channel analytics to optimize post engagement, refine reach strategy, and drive offline traffic directly into the showroom. Maintain pristine, fully operational listening rooms and demo stations, ensuring all display equipment, cabling, and visual merchandising reflect a premium brand image.

Key responsibilities

• Deliver personalized audio consultations and hands-on sound demonstrations tailored to visitor preferences, budget, and acoustic space
• Handle direct inquiries across WhatsApp, social media DMs, email, and phone calls
• Guide prospects through high-fidelity speaker setups, amplifiers, and home audio gear
• Convert showroom visits into closed sales
• Shoot high-quality photography and engaging short-form video reels for social media
• Draft compelling captions and schedule daily content posts
• Manage web product uploads with detailed specifications
• Monitor channel analytics to optimize post engagement and refine reach strategy
• Drive offline traffic into the showroom
• Maintain pristine, fully operational listening rooms and demo stations

Application questions

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Sales and Marketing Staff?
• Which of the following types of qualifications do you have?
• Do you possess or have access to your own transportation?
• Are you available to work public holidays?
• Do you have customer service experience?