Sales Manager, Retail

GLORY; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Glory Global Solutions seeks a Sales Manager, Retail in Kuala Lumpur to lead retail account growth and deliver end-to-end solutions across the product suite. You will drive revenue, manage top accounts, and coordinate with the sales team to ensure successful installations and ongoing customer satisfaction.

The role requires a hunter mindset, structured sales process discipline, and strong presentation skills to engage senior executives and secure new business.

Qualifications

• B2B sales experience in Retail or similar service-driven sector.
• Must follow a structured sales process and deliver solution-based selling.
• Hunter mentality with proven penetration of retail accounts.
• Ability to present compelling business cases to senior managers.
• Sell full solution sets (TCR, TCD, Quick Change, DTP/Coin, CI, Service).
• Cash handling experience is advantageous.
• Strong ability to work independently with initiative.
• Excellent presentation, communication and interpersonal skills.
• Strong customer focus and relationship building.
• Solid project management to coordinate internal/external resources.
• High integrity and work ethic.

Responsibilities

• Meet/exceed sales targets and drive new revenue streams.
• Regularly monitor accounts/markets for opportunities.
• Build product knowledge to support growth and cross-sell.
• Liaise with Sales team to deliver total product solutions.
• Develop and maintain relationships with account stakeholders.
• Create corrective action plans for customer problems when needed.
• Coordinate customer installations smoothly.
• Provide monthly reports and forecasts for key accounts.
• Monitor market trends and identify growth and risk areas.
• Communicate customer feedback to key stakeholders for future planning.

Skills

B2B sales

Sales process

Hunter mentality

Solution selling

Full solution set

Cash handling

Independence

Presentation skills

Customer focus

Project management

Integrity

Business case

MS Office

Influencing

Job description

Sales Manager, Retail

Department: Sales - Retail Sales

Employment Type: Permanent - Full Time

Location: Malaysia/Kuala Lumpur

Reporting To: Sales Director, Malaysia

Compensation: RM8,000 - RM12,000 / month

Description

Account Manager - Retail

The Account Manager requires to sell a full range of Glory Global Solutions products and solutions including TCDs, TCRs, Quick Change, DTP, CI and connectivity software solutions to retail outlets following Glory Global Solutions selling approach. In addition to core selling responsibilities, position will be required to support all timely corresponding sales administrative responsibilities (updating CRM, reports, call plans, collecting receivables on time, etc.) for this position.

Key Responsibilities

Business Development

• Meet/exceed agreed sales targets and drive new sales streams
• Regularly monitor accounts and markets for additional revenue opportunities
• Build and maintain strong product knowledge to support ongoing business growth opportunities
• Liaise with Sales team members to leverage existing relationships and new prospects to deliver total product solutions

Customer Relationships

• Build and maintain strong relationships with account stakeholders
• Develop corrective action plans for customer problem solving when necessary
• Ensure the smooth coordination of customer installations
• At all times operate to support and strengthen the GGS brand with assigned customers

Business Planning

• Develop comprehensive account plans for all accounts
• Provide monthly reports on key accounts including accurate forecasts
• Monitor market trends and identify potential revenue growth areas and risk mitigation strategies in response
• Communicate customer feedback to key stakeholders for use in future revenue/product planning

Skills, Knowledge & Expertise

• Some experience of business-to-business consultative solution sales within the Retail sector and/or sector where service levels are a key driver
• Must have experience successfully following a structured sales process
• Position requires a "hunter mentality" that has demonstrated successful penetration of retail companies
• Qualified candidate possesses the ability to provide a solution based selling approach (versus only product selling) to senior level executives in the top end of the larger local and community businesses in their geography
• Person will sell the full solution set (TCR, TCD, Quick Change, DTP/Coin, CI, Service, New Solutions)
• Experience with "cash handling" products or similar would be advantageous
• The ability to work independently, flexibly, and with a high degree of initiative
• Excellent presentation, communication and interpersonal skills
• Strong customer focus
• Solid project management skills in the coordination of both internal and external resources
• High level of integrity and work ethic
• Strong aptitude for business case development
• Proficient business writing and presentation skills and a thorough knowledge of Microsoft Office products
• Ability to work independently with a high sense of urgency
• Strong influencing skills