Sales Manager, Personal Loan

Alliance Bank; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Job summary

Alliance Bank is seeking a results-driven sales-oriented professional in Malaysia to promote loan products and cross-sell credit life insurance and credit cards. You will support sales activities, gather necessary documents, and deliver excellent customer service across banking customers.

The role emphasizes handling enquiries and complaints promptly, escalating issues when needed, and maintaining accurate knowledge of product features, pricing, and promotions.

Qualifications

• Experienced in sales and customer service environment with strong customer care culture.
• Preferably 1 year of banking experience.
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia.

Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers.
• Actively cross sell on credit life insurance & credit card.
• Plan and support sales activities and identify new sales strategies.
• Ensure all income documents are obtained to support applications.
• Provide excellent customer service and promptly handle enquiries and complaints.
• Escalate unresolved complaints to the superior when necessary.
• Ensure accurate information on product features, pricing, promotions and processes.

Skills

Sales experience

Customer service

Communication skills

Education

SPM with 5 passes including Bahasa Malaysia

Job description

Select how often (in days) to receive an alert:

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.

Job Requirements:

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.