Assistant Manager, Personal Loan

Alliance Bank; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Alliance Bank is seeking a results-driven Relationship Manager to build and maintain strong client relationships for personal loan products. You will source prospective clients via partners, telemarketing, roadshows, and other channels, while ensuring compliant selling and accurate documentation.

The role requires 1+ year in banking sales or relationship management and a customer-centric mindset. Join a dynamic team in Kuala Lumpur, contribute to sales growth, and deliver tailored financial

Qualifications

• Minimum 1 year in relationship management or sales.
• Proven track record in banking sales environment.
• Experience in customer service with strong customer care culture.
• Strong communication and negotiation skills.

Responsibilities

• Source prospective clients for personal loan product through partner-in-sales, sales blitz, telemarketing, road show and etc.
• Constantly identify new sales strategies and approach to increase individual and team achievements.
• Ensure adherence to responsible selling and structure proposed solution that meets client’s financial needs.
• Applications forms are duly completed prior to submission.
• Obtain all relevant income documents from customers to support the application.
• Submit sales / pipeline management reports.
• Ensure no misrepresentation of product features, pricing, promotions and processes.
• Keep abreast with updated product information, market changes and provide market intelligence and customer feedback to management.

Skills

Relationship management

Sales

Banking sales

Customer service

Job description

Job Responsibilities

1. Source prospective clients for personal loan product through partner-in-sales, sales blitz, telemarketing, road show and etc.
2. Constantly identify new sales strategies and approach to increase individual and team achievements.
3. Ensure adherence to responsible selling and structure proposed solution that meets client’s financial needs.
4. To ensure the accurate and timely completion of –
   1. Applications forms is duly completed prior to submission.
   2. To ensure all relevant income documents is obtained from customer to adequately support the application.
   3. Submission of sales / pipeline management reports.
5. To ensure no misrepresentation of product features, pricing, promotions and processes.
6. Keeping abreast with updated product information, market changes and provide market intelligence and customer feedback to the management for appropriate action.

Job Requirements

• Minimum 1 year working experience in relationship management or sales.
• Proven track record in banking sales environment
• Experience in customer service environment with strong customer care culture.