Sales Manager, Cards (Southern)

Affin Bank Berhad; Johor Bahru; On-site; MYR 90,000 - 150,000; Full time

Job summary

AFFIN BANK BERHAD is seeking a Sales Manager - Cards to drive credit card sales in the Johor Bahru region. You will recruit, train, and supervise sales teams or partners, ensuring targets are met and regulatory standards are upheld.

Reporting to the Head of National Cards Sales, you will collaborate with marketing, product, risk, and operations to optimize customer acquisition and maintain high standards of compliance and service quality.

Qualifications

• Bachelor's degree in business, marketing, finance, or related field.
• Minimum 5 years in credit card sales or consumer banking, with at least 2 years in leadership.
• Strong knowledge of credit card products, sales channels, and regulatory requirements.
• Proven ability to lead and drive sales teams to exceed targets.
• Good communication, interpersonal, and stakeholder management skills.
• High integrity and commitment to compliance.

Responsibilities

• Develop and execute strategies to achieve monthly and annual credit card sales targets.
• Lead, manage, and motivate a team of sales executives or outsourced sales partners.
• Monitor daily performance, pipeline, and productivity to ensure optimal results.
• Identify and develop new sales channels or partnership opportunities.
• Conduct training and coaching to ensure team members understand product features, compliance, and sales techniques.
• Work closely with marketing, product, risk, and operations teams to ensure smooth end-to-end customer acquisition.
• Manage and ensure compliance with BNM, regulatory, and bank's internal policies during the sales process.
• Prepare sales performance reports and provide market feedback to improve product and process.
• Handle escalated customer or partner issues related to card sales or onboarding.

Skills

Leadership

Sales management

Communication

Stakeholder mgmt

Regulatory knowledge

Education

Bachelor's Degree in Business, Marketing, Finance, or related field

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.

Job Title: Sales Manager - Cards Department: Cards Division Location: Tampoi, Johor Bahru Reporting to: Head, National Cards Sales

Job Purpose: To drive credit card sales through effective planning, recruitment, training, and supervision of sales teams or partners. Responsible for achieving sales targets, managing acquisition channels, and ensuring compliance with regulatory and internal standards.

Key Responsibilities

• Develop and execute strategies to achieve monthly and annual credit card sales targets.
• Lead, manage, and motivate a team of sales executives or outsourced sales partners.
• Monitor daily performance, pipeline, and productivity to ensure optimal results.
• Identify and develop new sales channels or partnership opportunities.
• Conduct training and coaching to ensure team members understand product features, compliance, and sales techniques.
• Work closely with marketing, product, risk, and operations teams to ensure smooth end-to-end customer acquisition.
• Manage and ensure compliance with BNM, regulatory, and bank's internal policies during the sales process.
• Prepare sales performance reports and provide market feedback to improve product and process.
• Handle escalated customer or partner issues related to card sales or onboarding.

Job Requirements

• Bachelor's Degree in Business, Marketing, Finance, or related field.
• Minimum 5 years of experience in credit card sales or consumer banking, with at least 2 years in a leadership role.
• Strong knowledge of credit card products, sales channels, and regulatory requirements.
• Proven ability to lead and drive sales teams to exceed targets.
• Good communication, interpersonal, and stakeholder management skills.
• High integrity and commitment to compliance.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people's personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline 'Always about you', was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture.

It's about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders.

As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension.

We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.