Senior Relationship Manager

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Affin Bank Berhad invites you to join a team focused on account profitability, relationship management and risk-aware credit processing to drive SME banking.

As part of the Business Centre, you will maximise earnings, monitor accounts, support high-value clients, and coordinate with branches to enhance efficiency and customer satisfaction.

Strong Bahasa Malaysia and English, along with knowledge of credit, operations and products, will help you thrive in this dynamic banking environment.

Qualifications

• Degree in Accounting, Finance, Banking, Business, Economics or similar.
• Experience in marketing and credit processing.
• Fluent in Bahasa Malaysia and English.
• Good public speaking and presentation skills.
• Knowledge of credit, operations and products.
• Awareness of SME issues, policies and trends.
• Basic business acumen and industry knowledge.

Responsibilities

• Maximise earnings potential and revenue of relationships.
• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and prevent NPLs.
• Provide customer information to relevant parties within the Bank.
• Facilitate drawdown of facilities.
• Support and establish a high value client base.
• Coordinate with branches/head office to maximise efficiency and satisfaction.

Skills

Marketing

Credit processing

Public speaking

Presentation skills

Business knowledge

Education

Accounting/Finance degree

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

Account Profitability Maximise earnings potential and revenue of relationship. Review and monitor performance of accounts.

Service Management

Ensure promptness and quality of credit processing. Monitor overdue accounts and undertake prompt measures to prevent NPLs. Provide customer level information to relevant parties within the Bank. Facilitate the drawdown of facilities.

Client Relationship Management

Support, identify, solicit and establish a high value client base. Accountable for customer relationship and customer interface.

Operations Management

Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account. Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC). Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC. Champion Operational Risk Management (ORM) activities in the Business Unit. Liaise with Group Operational Risk Management (GORM) on ORM activities. Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non - Compliance [SNC] events) via Loss Event Database (LED) in timely manner. Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure. Undertake additional responsibilities assigned by immediate superior as and when required. Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

JOB REQUIREMENTS

• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
• Experienced in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall Bank’s Credit, Operations and Product knowledge.
• Keep abreast with SME issues, policies and trends in the country.
• Basic business acumen and industry knowledge.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community. Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Always About You

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline "Always about you", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.