Sales Manager

Ismaco Sdn Bhd (73768-A); Kuching; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ismaco Sdn Bhd (73768-A) in Kuching, Malaysia, is seeking a results-driven Sales Manager to design and implement strategic plans that expand the customer base and strengthen the company’s presence in the automotive sector.

You will lead the sales team to achieve growth and hit targets, conduct regular sales meetings, guide and motivate sales advisors, and ensure CRM systems are leveraged to retain customers and increase market share while adhering to dealer guidelines.

Qualifications

• Leadership experience in sales management.
• Ability to design and implement strategic sales plans.
• Experience with CRM platforms and customer retention.

Responsibilities

• Design and implement strategic business plan to expand customer base.
• Identify emerging markets and monitor competition status.
• Achieve growth and hit sales targets by leading the sales team.
• Conduct sales meetings regularly & monitor sales advisors’ performance.
• Guide and motivate sales advisors as needed.
• Review current performance and propose action plans.
• Create sales pitches and demonstrate closing techniques.
• Answer customer questions and provide clarification as needed.
• Maintain and improve customer satisfaction level.
• Develop and manage CRM to retain customers & increase market share in automotive industry.
• Handle customer complaints per dealership guidelines.
• Ensure outlet complies with company SOP and regulations.
• Ad-hoc assignments and projects as assigned by Management.

Skills

Leadership

Sales strategy

CRM management

Market analysis

Team coaching

Job description

Design and implement strategic business plan that expands company’s customer base and ensure it’s strong presence.

Identify emerging markets and market shifts while being fully aware of new products and competition status.

Achieve growth and hit sales targets by successfully managing the sales team.

Conduct sales meeting regularly & monitor sales advisor’s performance.

Able to provide guidance & motivate sales advisor as when needed.

Review current performance, propose new direction & action plan as when needed.

Create sales pitches for sales team & demonstrate the technique to close sales.

Step in to answer and clarify customers’ questions / queries as when needed.

Maintain & improve customer satisfaction level.

Develop & manage CRM platform to retain existing customers & increase market share in automotive industry.

Handle customer complaints according to dealership's guidelines.

Ensure the outlet comply with Company’s as well as principal rules, regulations & SOP.

Ad-hoc assignments and projects as assigned by the Management.

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