Sales Manager

Edaran Otomobil Nasional Berhad; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Restaurant not specified

Job summary

Edaran Otomobil Nasional Berhad in Johor Bahru seeks a results-driven Sales Manager to develop and execute strategic plans for new and used vehicle sales, aiming to hit targets and expand the customer base. You will oversee pricing, stock movement, and reporting to maintain optimal inventory, liaise with Head Office and Mitsubishi Motors Malaysia, and coach the sales team.

Strong leadership, excellent English and Bahasa Malaysia communication, and a focus on customer satisfaction are essential

Qualifications

• Degree in Business Studies/Administration/Management, Marketing or equivalent.
• Minimum of 5 years working experience with at least 2 years at managerial level in the related field.
• Preferably Managers specializing in Automotive Sales - Retail.
• Committed towards quality and total customer satisfaction with strong leadership and people management skills.
• Excellent written and oral communication skill in English and Bahasa Malaysia.

Responsibilities

• Develop and execute strategic sales plans to achieve sales targets and expand the company's customer base.
• Oversee new and used vehicle sales, including pricing strategies and customer relationship activities.
• Ensure overall sales performance is achieved in accordance with the AMP.
• Manage stock movement, availability, ordering, and reporting to ensure optimal inventory levels.
• Liaise with Head Office and Mitsubishi Motors Malaysia (MMM) on all matters relating to sales operations.
• Analyse sales performance, monitor sales team momentum, provide coaching, and ensure the team is equipped with adequate training and product knowledge.
• Deliver excellent customer service and consistently initiate customer care activities.
• Handle and resolve customer complaints, driving continuous improvement to achieve targeted CSI.
• Collaborate with Marketing, After Sales, and internal/external stakeholders on sales campaigns and marketing initiatives.
• Control departmental expenses, manage the sales budget, and implement cost optimization and cost-saving initiatives.
• Be responsible for outlet sales performance and gross profit achievement.
• Lead and execute all outlet-related marketing efforts to drive and maximize sales returns.
• Undertake any other duties as assigned by management from time to time.

Skills

Leadership

People management

Communication skills

Customer service

Sales management

Education

Degree in Business Studies/Administration/Management, Marketing or equivalent

Job description

Develop and execute strategic sales plans to achieve sales targets and expand the company's customer base.

Oversee new and used vehicle sales, including pricing strategies and customer relationship activities Ensure overall sales performance is achieved in accordance with the Annual Management Plan (AMP).

Manage stock movement, availability, ordering, and reporting to ensure optimal inventory levels.

Liaise with Head Office and Mitsubishi Motors Malaysia (MMM) on all matters relating to sales operations.

Analyse sales performance, monitor sales team momentum, provide coaching, and ensure the team is equipped with adequate training and product knowledge.

Deliver excellent customer service and consistently initiate customer care activities.

Handle and resolve customer complaints, driving continuous improvement to achieve targeted Customer Satisfaction Index (CSI).

Collaborate with Marketing, After Sales, and internal/external stakeholders on sales campaigns and marketing initiatives.

Control departmental expenses, manage the sales budget, and implement cost optimization and cost-saving initiatives.

Be responsible for outlet sales performance and gross profit achievement.

Lead and execute all outlet-related marketing efforts to drive and maximize sales returns.

Undertake any other duties as assigned by management from time to time.

Requirements:

Degree in Business Studies/Administration/Management, Marketing or equivalent.

Minimum of 5 years working experience with at least 2 years at managerial level in the related field

Preferably Managers specializing in Automotive Sales - Retail.

Committed towards quality and total customer satisfaction with strong leadership and people management skills.

Excellent written and oral communication skill in English and Bahasa Malaysia.