Sales Manager

Hotel Raia Inn Penang; Bayan Lepas; On-site; MYR 90,000 - 150,000; Full time

Job summary

Hotel Raia Inn Penang seeks a sales leader to drive day-to-day Sales Department operations and align with the hotel’s strategic goals. You will establish annual and monthly objectives, coordinate with related departments, and develop market strategies with the General Manager. Lead initiatives to attract new business locally and internationally.

The role includes analyzing sales data, pursuing opportunities, and ensuring KPIs are met while representing the hotel at events and meetings.

Responsibilities

• Provide leadership to the day-to-day operations of the Sales Department.
• Establish Annual and Monthly Sales Objectives in line with the Hotel’s Business Plan.
• Provide the Annual Sales Plan and Quarterly updates and revisions.
• Coordinate with Front Office, F&B, and Accounts to align Sales Plan objectives.
• Work with the General Manager to set Market and Target Customer Strategies.
• Analyze Sales Statistics to identify growth potential and develop Strategic Marketing Plans.
• Identify and pursue new customers and sales opportunities for the Hotel.
• Ensure targets and KPIs for the department are met.
• Oversee Trade Accounts Receivables and coordinate with Credit/Accounts.
• Increase the Hotel’s profile and expand market reach domestically and internationally.
• Conduct sales calls to designated coverage areas for potential business.
• Entertain prospective clients on-site to build rapport and secure bookings.
• Attend weekly Sales Meetings with General Manager and prepare reports.
• Welcome and entertain in-house clients, VIPs and groups at the hotel.
• Assist in hotel functions and carry out other duties as directed by the GM.

Job description

Provides the leadership to the day-to-day operations of the Sales Department, while maintaining focus on the Hotel’s Strategic Goals.

Responsible for the establishment of both the Annual and the Monthly Sales Objectives in coordination with the Hotel’s Business Plan.

Responsible for providing the Annual Sales Plan and providing the Quarterly updates, revisions and modifications to the Plan.

Responsible for coordinating the specific objectives of the Sales Plan with all of the functional departments of the Hotel, and, most specifically with the Front Office, the Food & Beverage and the Accounts.

Coordination with the General Manager, establishes both the Market and the Target Customer Strategies for the Hotel.

Analyzes the Sales Statistics to determine the business growth potential, and develops the Strategic Marketing Plan to eradicate deficits, if any, for the Hotel.

Seeks out and targets new customers and new sales opportunities, initiates the action plan to approach and secure new business for the Hotel.

Responsible for the target given to achieve the departmental achievement.

Responsible for all the Trade Accounts Receivables by monitoring the AR aging on a proactive basis with his / her Sales personnel, and coordinates with the Credit Manager and / or the Accounts Manager.

Responsible to increase the Hotel’s profile, and expands the market reach in the domestic and the international market place.

Sales calls to designated areas of coverage with potential business for the hotel.

Entertain prospective clients in the hotel with the aim of building closer rapport, securing an account of confirming a booking.

Ensure that all accounts are serviced and sales targets / key performance index (KPI) are met.

Continuously update on market / competitor feedback.

Represent the hotel at seminars or any other external functions when required.

Attend weekly Sales Meeting with General Manager.

To prepare Weekly Sales Plan, Weekly Sales Report and Monthly Report .

Welcome and entertain in-house clients, VIPs and groups at the hotel.

Attend and assist in all functions hosted by the hotel ie. guest cocktail, etc.

Carry out other duties when directed by the General Manager