Sales Manager

Hilton; West Coast Division; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hilton Sabah is seeking a Senior Sales Manager to lead corporate account management, drive revenue across rooms, catering, and F&B, and develop new business opportunities. You will expand existing business through promotions and sales channels, delivering memorable hospitality experiences for every guest.

The role emphasizes managing group sales, strategic planning, and cross-department collaboration to uphold service excellence and foster growth.

Qualifications

• Diploma or degree in Hospitality, Business, or related field.
• Minimum 3 years in hotel Corporate, MICE, or Group room sales.
• Proven revenue growth and key accounts management.
• Strong negotiation, presentation, and relationship-building skills.
• Proficient in Delphi, Salesforce, OnQ, Market Planner Survey.

Responsibilities

• Represent the hotel to prospective clients for group rooms and F&B services.
• Drive new business by responding to inquiries and proactive outreach.
• Manage full sales cycle: site visits, proposals, contracts, fulfillment.
• Develop strategic plans to meet revenue and room night goals.
• Analyze sales data and market trends to adjust strategy.
• Coordinate cross-department delivery of contracted services.
• Inspire and develop the sales team through coaching and leadership.

Skills

Key account mgmt

Negotiation

Leadership

Presentation

Education

Diploma or degree in Hospitality/Business

Tools

Delphi

Salesforce

OnQ

Market Planner Survey

Job description

Job Description

You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As a Senior Sales Manager, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
• Drive new business opportunities: Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts
• Manage the full sales cycle: Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment
• Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
• Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
• Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

• Diploma or degree in Hospitality, Business, or related field
• Minimum 3 years of experience in hotel Corporate, MICE, or Group room sales
• Proven track record in driving revenue and managing key accounts
• Strong negotiation, presentation, and relationship-building skills
• Technical proficiency in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey)
• Ability to analyze sales data and market trends to inform strategy
• Excellent communication and leadership skills with a collaborative mindset