Hotel Sales Manager

BOUTECH HOTELS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

BOUTECH HOTELS GROUP SDN. BHD. in Malaysia seeks an experienced sales professional responsible for Corporate, Government and Travel Agent accounts.

You will translate hotel strategies into action plans, identify new markets, and represent the hotels at events and exhibitions. Responsibilities include daily sales calls, site inspections, timely client communications, and building long-term relationships. You will collaborate with Revenue and Front Office teams to meet financial goals and enhance

Qualifications

• Diploma or degree in Sales, Marketing, Hospitality Management or related discipline.
• Minimum 5 years of experience in sales and marketing or related area.
• Outgoing personality and strong communication skills.
• Good business sense and computer literacy.
• Proven success in a similar role and environment.
• Empathy towards customers and colleagues.
• Detail-oriented with polished personal presentation.

Responsibilities

• Responsible for Corporate, Government and Travel Agent for the hotel.
• Set goals and action plans aligned with hotel strategies.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities.
• Represent Hotels in events and exhibitions.
• Implements sales action plans related to the market as outlined in the marketing plan.
• Conducts daily sales calls and arrange site inspection trips to hotels by clients.
• Provide timely responses and develop long-term professional relationships.
• Support hotels' service and relationship strategy to drive customer loyalty.
• Work with Revenue Department to ensure rate negotiations meet financial needs.
• Develop relationships with front office to align goals.
• Attend department and hotel meetings as necessary.
• Target key accounts and develop new business.
• Build relationships with customers for future bookings (sales calls, entertainment, trade shows).
• Develop relationships within the community to expand customer base.

Skills

Sales & Marketing

Hospitality industry

Client relationship management

Communication skills

Negotiation

Strategic planning

Education

Diploma/Degree in Sales/Marketing/Hospitality Management

Job description

Responsible for Corporate, Government and Travel Agent for the hotel.

Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.

Update action plans and financial objectives quarterly.

Identify new markets and business opportunities and increase sales.

Represent Hotels in various events and exhibitions.

Implements all sales action plans related to my market areas as outlined in the marketing plan.

Conducts daily sales calls and arrange site inspection trips to hotels by clients.

Able to provide quick and timely responses, immediate communication to the properties, develop professional long-term business relationships.

Provide the highest quality of service to the customer at all times.

Participates in sales calls with members of the sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application Letter, writing contract, customer correspondence).

Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Work closely with the Revenue Department to ensure proposed rate negotiations meet the financial needs of the hotels.

Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.

Assess additional training needs based on data gathered and interaction with the sales team from property visits.

Attending all department and hotel meetings as necessary.

Targeting key accounts potential for the company.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Develops relationships within the community to strengthen and expand customer base for sales opportunities.

Acquiring and developing new business accounts and preparing sales proposals for clients.

Closely following up on all business leads within a 24 hours response time line to clients.

Any other duties as directed by Managing Director/Management/Superior from time to time.

REQUIREMENT

Candidates must possess at least a Diploma / Degree in Sales, Marketing, Hospitality Management or related discipline.

The person should have at least 5 years' experience in the sales and marketing or related professional area.

He/ She should possess outgoing personality and communications skill.

Must have good business sense and computer literacy skills.

Proven success in a similar role and environment.

Empathy towards your customers and colleagues.

Pride and attention to detail.

Polished personal presentation with warm, confident and hospitable personality.