Service Engineer, PD

Eaton HK; Subang Jaya; On-site; MYR 78,000 - 123,000; Full time

Job summary

Eaton is seeking a Service Engineer in Malaysia, Selangor, to provide after-sales technical and services support for transformers, MV switchgear, RMU, and ACB equipment. You will assist in installation, testing, commissioning, maintenance, and fault resolution, with 24x7 standby coverage on a rotating schedule.

The role requires a Bachelor’s Degree in Electrical Engineering and at least 3 years of field service experience, along with strong communication skills and a customer-focused mindset.

Qualifications

• Bachelor’s Degree in Electrical Engineering.
• Minimum 3 years of field experience in service or testing.
• Understanding of selling techniques and Eaton’s capabilities.
• Possess knowledge of products, markets channels and associated applications.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide technical and administrative support across installation, testing, commissioning, repair, and preventive maintenance.
• Maintain records and coordinate with design management to resolve technical problems.
• Own service contracts and interface with customer organization to drive additional sales.
• Maintain strong customer relationships to deliver high-quality service.
• Respond to technical service inquiries in a timely, professional manner.
• Identify startup faults and implement corrective actions.
• Provide on-the-job training for customer personnel or dealers.
• Represent Eaton in customer support, ensuring customer satisfaction.
• Prepare daily logs and reports; manage workflow documents.
• Analyze equipment status and advise replacement schedules with customers.
• Analyze complex engineering problems and propose resolutions.
• Interact with engineering, project engineers, and clients.
• Collaborate with Engineering, Sales, and Product teams.
• Commit to Quality Management System: implement risk-based thinking and sustain QMS.

Skills

Interpersonal skills

Education

Bachelor’s Degree in Electrical Engineering

Job description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to aService Engineerin Eaton’sElectrical business, basedinMalaysia, Selangor. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. Product include but not limtied to transformer, medium voltage switchgear, Ring-Main-Unit (RMU), Air-Circuit-Breaker (ACB).

What you’ll do:

• A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
• B. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• C. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
• D. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
• E. Responsible for timely, professional, accurate and service oriented response to all technical service enquires
• F. Identify and isolates equipment start-up malfunctions and takes corrective action
• G. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
• H. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
• I. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• J. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
• K. Analyse complex engineering problems and offer effective resolutions
• L. Interact with all engineering disciplines, project engineer and clients
• M. Collaborate with cross functional teams within Engineering, Sales, and Product
• N. To be committed & responsible for Quality Management System:
• a. Implement the process approach and risk-based thinking
• b. Provide the necessary support to fully implement and sustain the QMS
• c. Communicating to the organization the importance of conforming to QMS requirements
• d. Ensuring the QMS meets its goals
• e. Engage, direct, and support individuals contributing to the QMS
• f. Create a culture of continuous improvement

Qualifications:

• Bachelor’s Degree in Electrical Engineering
• Minimum 3 years of field experience in service or testing
• Understanding of selling techniques and Eaton’s capabilities
• Possess knowledge of products, markets channels and associated applications
• Excellent interpersonal and communication skills

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.