Service Manager

Ingersoll Rand; Shah Alam; On-site; MYR 150,000 - 250,000; Full time

Job summary

Ingersoll Rand is seeking an experienced professional to manage and grow aftersales services from Shah Alam, Malaysia. The role reports to Senior Service Manager, Malaysia & Brunnei and will be based in Shah Alam, Malaysia.

The incumbent will lead a field service operations team, drive revenue through service contracts and parts sales, and develop proactive strategies to expand the Services business while ensuring adherence to ESH policies and continuous skill development within the team.

Qualifications

• Bachelor’s Degree in Mechanical Engineering or Electrical Engineering or equivalent
• At least 5-7 years of experience in aftermarket business and/or service role
• Management experience in aftermarket service operations
• Experience in rotating equipment, specifically air compressors, is an advantage
• Team player

Responsibilities

• Grow services revenues through service contracts, parts sales, and general maintenance servicing.
• Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
• Develop and implement pro‑active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
• Ensure work process comply ESH policies and act as management representative for ESH Committee.
• Develop and continually improve technical skill of the service team.
• Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

Education

Bachelor’s Degree in Mechanical Engineering / Electrical Engineering or equivalent

Job description

Selected incumbent will report to Senior Service Manager, Malaysia & Brunnei and be based at Shah Alam, Malaysia.

Responsibilities

• Grow services revenues through service contracts, parts sales, and general maintenance servicing.
• Lead, motivate and inspire the field service operations team to work towards total customer satisfaction and company’s objective.
• Develop and implement pro‑active products, marketing & services strategies, programs and promotions to grow Services business and profitability.
• Ensure work process comply ESH policies and act as management representative for ESH Committee.
• Develop and continually improve technical skill of the service team.
• Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.

Requirements

• Bachelor’s Degree in Mechanical Engineering / Electrical Engineering or equivalent
• At least 5-7 years of experience in aftermarket business and/or service role
• Management experience in aftermarket service operations
• Experience in rotating equipment, specifically air compressors, is an advantage
• Team player