Sales Engineer

WatchGuard Technologies, Inc.; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

WatchGuard Technologies, Inc. in Southeast Asia (Malaysia/Indonesia) seeks a Sales Engineer to drive technical sales success and revenue growth.

You will be the primary technical contact for end users and channel partners, delivering demos, supporting POCs, and assisting with RFPs while training and enabling partners. Based in Malaysia, you will cultivate relationships with distributors and resellers, travel regionally as required, and help evangelize WatchGuard solutions to customers and sales

Qualifications

• 2+ years in network security or related technical roles.
• Experience in pre-sales or customer-facing technical work preferred.
• BS/BA or equivalent practical experience; vendor certifications advantageous.

Responsibilities

• Forge strategic channel relationships with distributors, resellers, and MSSP partners.
• Be the primary technical contact for end users and partner demos/POCs.
• Deliver pre-sales demonstrations, workshops, and technical enablement.
• Assist in RFP responses and communicate customer needs to Product Management.
• Travel regionally to support events and customer engagements as needed.
• Evangelize WatchGuard solutions within the sales team and through partners.

Skills

Pre-sales

Networking & security

Solution consulting

Communication skills

Multilingual

Security solutions design

Remote work

Prioritization

Education

BS/BA or equivalent

Pre-sales experience

Certifications (security/networks)

Job description

About the Position

The Sales Engineer – Southeast Asia (Malaysia/Indonesia) reports to the Manager of APAC Sales Engineering and is responsible for driving technical sales success and supporting revenue growth within an assigned geographic area. They are responsible for directly engaging end users to stimulate business through indirect sales channels such asvalue-addedresellers (VARs), resellers and distributors, and to serve as liaisons to channel partners with regards to any sales-related service and support issues.

A Day in the Life

The main responsibilities of the role include forging strategic relationships with channel partners to help them develop, support, and sell our solutions. Additionally, they are the primary technical contact for end users interested in purchasing the WatchGuard product lines. SEs train and support partners, provide demos to both partners and customers, assist in customer evaluations&Proofof Concepts (POCs), as well as deliver technical enablement and help answer questions from their customers relating to our solutions. SEs help answer RFPquestions and provide customer and partner feedback to our Product Management team, helping to represent the needs of our customers, partners and field teams. In addition to these responsibilities, the Sales Engineer serves as trustedcybersecurityadvisor to partners, customers and the sales organization, working closely with the sales teams during sales calls and meetings to help evangelize WatchGuard solutions.

Position Responsibilities

• Must be based in the assigned Southeast Asia (Malaysia/Indonesia) territory, with the ability to travel regionally as required to support customer, partner and company events.


• Identify, develop and expand technical relationships with key distributors, resellers and MSSP partners in territory


• Drive revenue growth through reseller partners to end customers by providing pre-sales technical support and technical training.


• Assist field sales with technical pre-sales activities and appropriate post-sales escalation support


• Assist in increasing reseller, partner, and end user adoption of WatchGuard’s products through tradeshows and training (seminars, webinars, technicaltraining, etc.)


• Drive coordination of inter-departmental technical resources as needed to close prospective opportunities


• Escalate and resolve partner and customer issues when appropriate


• Assist evaluation customers with the setup and configuration of WatchGuard network security, endpoint security and cloud security solutions


• Identify and report on competitive trends (products, promotions, etc.)


• Create technical content to present to various audiences including end users and partners

Required Skills

• Deliver compelling, energetic demonstrations, workshops, and presentations on security products and technologies, with the ability to handle customer objections and inquiries


• Strong networking and network security background


• Pre-sales, solution consulting, technical enablement or equivalent customer-facing technical experience


• Strong written and verbal communication, listening, and negotiation skills.


• Ability to present and discuss technical concepts in English and local languages, e.g. Bahasa, Mandarin/Cantonese.


• Ability to create end-to-end security solutions for custom environments


• Ability to work independently, be self-motivated, proactive and results oriented in a remote environment


• Ability to balance competing priorities

Preferred Skills

• WatchGuard or key competitor product knowledge


• Experience with network security, endpoint security, MDR, XDR, cloud security or managed security platforms is advantageous


• Wireless networking knowledge or experience


• Regional SEA channel or distributor experience

Experience & Education

• 2+ years in network security, cybersecurity, solution engineering, technical consulting, partner enablement or customer-facing technical roles.


• Prior pre-sales technical experience is preferred.


• BS/BA or equivalent practical experience


• Relevant industry certifications such as networking, security, cloud, endpoint, firewall or vendor-specific certifications are advantageous.