Sales Development Representative

PS TECH SOLUTION SDN. BHD.; Petaling Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

PS TECH SOLUTION SDN. BHD. is seeking a proactive Sales Development Representative to explore new business opportunities and warm up relationships with potential customers.

You’ll be the first point of contact, qualify opportunities, and refer cases to Business Consultants to drive an effective early sales experience. Ideal for fresh graduates or those eager to start in tech sales; you’ll learn quickly, engage customers via chat and phone, and coordinate with multiple departments to ensure a

Qualifications

• Identify the type and segment of customers which can bring value to the organisation.
• Understand customer's need and align on the suitable value proposition to qualify for the right customer fit.
• Able to build relationships with customers to refer warm leads to Business Consultants.
• Coordinate with various departments to ensure consistent service.
• Develop client-focused solutions to improve customer satisfaction.

Responsibilities

• Identify the type and segment of customers which can bring value to the organisation.
• Understand customer's need and align on the suitable value proposition in order to qualify for the right customer fit.
• Able to build relationships with customers to refer warm leads to Business Consultants.
• Make sure the customer’s referral to Business Consultant is smooth, with proper notes and summary.
• Coordinate with various departments working on the same account to ensure consistent service.

Skills

Customer qualification

Lead qualification

Relationship building

Cross-functional coordination

Effective communication

Chat/phone engagement

Education

Fresh graduates welcome

Entry-level

Job description

In this Sales Development Represensative role, you’d be responsible for exploring new business opportunities and warm up relationships with potential customers. As the company’s first point of contact for potential customers and a key liaison in the Sales team, you will drive a successful early sales experience by fully understanding business needs, qualifying the opportunities, and refer the cases to the right Business Consultant.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

To top it off, we welcome fresh graduates who are switched on and really ready to make their first step into the industry a good one.

Requirements

What you will do:

• Identify the type and segment of customers which can bring value to the organisation
• Understand customer's need and align on the suitable value proposition in order to qualify for the right customer fit
• Able to build relationships with customers to refer warm leads to Business Consultants
• Make sure the customer’s referral to Business Consultant is smooth, with proper notes and summary
• Coordinate with various departments working on the same account to ensure consistent service
• Develop client focused solutions to improve customer satisfaction

How you will need to be:

• Highly curious in asking the right questions to get to the root cause of an issue.
• Able to pick up concepts and business information, fast.
• Able to read and engage with people well.
• Responsive to feedback and apply it immediately.
• Able to pitch value and benefits with absolute conviction and clarity.
• Able to multitask and switch between tools, effortlessly.
• Be comfortable engaging customers over chat and phone.
• Extremely perseverant and not take rejections personally.
• Having prior strong results and success in winning SME businesses, is a plus.
• Physically located in Damansara.

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