Sales Development Representative

Esker; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Esker, Inc. is seeking an Inside Sales professional in Kuala Lumpur to generate and qualify sales opportunities, manage accounts, and drive renewals. You will engage prospects through multiple channels, build relationships, and collaborate with cross-functional teams to advance opportunities.

The role emphasizes leveraging LinkedIn for prospecting, maintaining Salesforce records, and identifying upsell opportunities in a fast-paced environment. Fluency in English and Chinese is required.

Qualifications

• Bachelor's Degree or 1+ year of related experience.
• Minimum 1 year of lead qualification or cold-calling experience.
• Excellent verbal and written communication (Chinese & English).
• Knowledge of Salesforce/CRM systems is a plus.
• Insides sales experience is a plus.
• Proven use of LinkedIn for prospecting and account development.
• Experience with sales pipelines and outbound campaigns.

Responsibilities

• Generate and qualify sales opportunities through outbound prospecting and inbound follow-up.
• Build and maintain relationships with prospects and customers across the sales lifecycle.
• Manage contract renewals, inquiries, and account administration.
• Identify upsell and cross-sell opportunities with the sales team.
• Engage customers via phone, email, LinkedIn, webinars, and campaigns.
• Develop POV and case studies for account development.
• Collaborate with internal teams to ensure a seamless customer experience.
• Maintain accurate records in Salesforce CRM.
• Keep leads engaged with creative follow-up to increase interest.
• Stay updated on sales skills, market understanding, and tools.

Skills

Lead qualification

Cold-calling

LinkedIn prospecting

Sales pipelines

Outbound prospecting

Account development

CRM usage

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

Job Scopes/Responsibilities:

• Generate and qualify sales opportunities through outbound prospecting, inbound lead follow-up, and account research.
• Build and maintain relationships with prospects and existing customers across the sales lifecycle.
• Manage contract renewals, customer inquiries, and account administration activities.
• Identify upsell, cross-sell, and account growth opportunities, and collaborate with the sales team to progress them.
• Engage customers and prospects through phone, email, LinkedIn, webinars, and marketing campaigns.
• Develop Account Point Of View (POV) and identify case studies for account development.
• Partner with Business Development Managers, Customer Success, Technical Support, and other internal teams to ensure a seamless customer experience.
• Maintain accurate customer, opportunity, and contract records within Salesforce CRM.
• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Esker solutions.
• Keep abreast with sales skills, market understanding, solutions knowledge and prospecting approach and tools to generate valuable business opportunities.

Job Requirements and Qualifications:

The ideal candidate should possess the following qualifications, skills, and competencies:

• Bachelor's Degree or 1 plus year of related experience.
• Minimum 1 year of lead qualification or cold-calling experience.
• Excellent verbal and written communication skills (Chinese & English speaker).
• Knowledge of Salesforce and CRM systems is a plus.
• Prior insides sales experience is a plus.
• Proven ability to leverage LinkedIn and social selling techniques for prospecting and account development.
• Experience working with sales pipelines, lead qualification processes, and outbound prospecting campaigns is preferred.
• High energy, self-motivated, and results-driven attitude.
• Ability to take initiative and work independently.
• Comfortable operating in a fast-paced, dynamic environment.
• Strong organizational, analytical, and time-management skills.