APAC Associate, Business Growth & Renewals

Esker; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Esker is seeking an Associate Business Development Manager to nurture client relationships across APAC, focusing on renewals, upsell opportunities, and contract governance from Kuala Lumpur.

You will coordinate with Sales, Pre-Sales, and Customer Success to drive renewals, manage Change Orders, and ensure high customer satisfaction while supporting regional growth.

Ideal candidates bring 5+ years in B2B, strong English, and experience with Salesforce CRM; Chinese language skills are a plus.

Qualifications

• Bachelor's degree in Business or related field.
• Minimum of 5 years in a similar B2B role.
• Excellent verbal and written English; additional Chinese/Cantonese advantageous.
• Strong analytical thinking, negotiation and relationship management.
• Experience with Salesforce/CRM is a plus.

Responsibilities

• Renew contracts with non-tacit renewal terms and addenda.
• Handle tacit renewals with predefined terms and provide quotations.
• Address renewal queries and assist customers.
• Generate and review renewal usage reports and update SFDC.
• Coordinate Change Order processes with customers and teams.
• Collaborate on novation and amendment projects.
• Assist upgrades to latest version to access new features.
• Support Customer Success on upgrade requirements.
• Be the POC for existing accounts not assigned to a BDM.
• Coordinate with TS on SLAs for non-BDM accounts.
• Collaborate on campaigns, webinars, events, client solicitations.
• Work with all Esker departments to ensure satisfaction.
• Identify upsell/cross-sell opportunities within accounts.
• Engage in pipeline-generating activities and KPIs.

Skills

English proficiency

Negotiation

Relationship management

Communication

Problem-solving

Analytical thinking

Pipeline management

Time management

Team collaboration

Self-motivation

Adaptability

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Esker is seeking an Associate Business Development Manager to nurture client relationships across APAC, focusing on renewals, upsell opportunities, and contract governance from Kuala Lumpur.

You will coordinate with Sales, Pre-Sales, and Customer Success to drive renewals, manage Change Orders, and ensure high customer satisfaction while supporting regional growth.

Ideal candidates bring 5+ years in B2B, strong English, and experience with Salesforce CRM; Chinese language skills are a plus.